Associate Director / Director - F&E/ ValMo (Control Tower)

As an Associate Director - Fulfillment Experience at Meesho, you will be an integral part of the Fulfillment and Experience (F&E) team, contributing to shaping the experience of e-commerce users in tier-2 and tier-3 cities of India. Your role will involve leading the Strategy and Operations Teams, collaborating with cross-functional teams, and overseeing initiatives to enhance user and seller satisfaction. You will work closely with Product, Tech, and Analytics teams to drive key projects aimed at revolutionizing the user/seller experience on the platform. Your responsibilities will include leading the Fulfillment Experience team, driving improvements in operational KPIs and satisfaction scores, fostering collaborations with internal and external partners, and spearheading strategic initiatives to optimize efficiency and user engagement. Additionally, you will be responsible for evaluating and ensuring Meesho's position as the preferred e-commerce channel for a diverse customer base. To excel in this role, you should possess a premium MBA coupled with 7-10 years of hands-on experience in startups, consumer internet companies, management consulting, or FMCG operations. You must demonstrate a data-driven mindset, problem-solving skills, and leadership capabilities to lead a large team effectively. Your track record should reflect a commitment to extreme ownership, 10x thinking, and successful execution of initiatives with minimal supervision. Moreover, you should be adept at managing multiple stakeholders in fast-paced environments and showcasing adaptability to drive impactful changes. Join us on this exciting journey where innovation meets personal and professional development, and be part of a team dedicated to reshaping the landscape of e-commerce while ensuring excellence in user and seller experiences.,