Associate Debt Manager-Flows-Rural Assets

Role Overview: As an Associate Call Center Manager at our Mumbai office in the Operations department, your main responsibility will be to organize, direct, and oversee the activities of the call centre collections Department. You will guide the department in collecting debts efficiently, optimizing MIS, and ensuring adherence to the bank's guidelines. Your collaboration with collection managers and the legal team will be crucial in initiating legal actions against delinquent customers and resolving complex issues to contribute to the overall objectives of the bank. Key Responsibilities: - Help design strategies to minimize losses by effectively recovering debt owed to the bank through call centers based on the customer track record for the allocated call center. - Design campaigns aligned with the overall collection strategy to maximize recovery for the allocated call center. - Support initiatives to reduce the risk of fraud and maintain and monitor dashboards to ensure a high level of productivity. - Utilize tools such as automation and drive digital initiatives to increase process efficiency. - Conduct detailed analysis of delinquencies and recommend changes to the product team. Qualification Required: - Graduate in any discipline. - Post Graduate in any field. - Freshers can apply for this position.,