Associate Customer Support

Job Description

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart Job Description Key Responsibilities: Manage multiple vendors and oversee B2B business loading. Demonstrate expertise in basic Excel, run macros. Collaborate closely with the Product, Post Buyer, and Sales teams. Drive and optimize turnaround time for end-to-end order processing on assigned products. Ensure accuracy in managing assigned products. Maintain a comprehensive database of Vendor RTM/RA records. Possess knowledge of the billing process, including taxation aspects. Oversee inventory management and ensure seamless operations. Engage in result-oriented discussions across all functional groups. Provide daily reports to the reporting manager. Profile required Candidate with 4-5 years of experience. Strong background knowledge in order processing Skills. Strong proficiency in Excel; knowledge of Visual Basic is a plus. Ability to collate and manage large volumes of data efficiently. Excellent communication, presentation, and analytical skills. Strong interpersonal skills to collaborate effectively with product, sales, and back-end teams.