Associate, Correspondence

POSITION SUMMARY:

• The Associate/Specialist, Correspondence will work with multiple teams within Ocwen, focusing on the coordination required to support Ocwen loan servicing for borrower’s correspondence.
• The Associate will work with various management and internal teams in the fulfillment of daily tasks, analysis, documentation, and testing responsibilities.
• The Associate will play a key role in operations, performing reconciliation, building control and analytical reports and working with multiple internal customers and build relationships.
• To be able to work with IT support team for various application changes related to letters.

JOB FUNCTIONS AND RESPONSIBILITIES

• Help monitor and track business unit’s response to inquiries, working with various teams to provide timely and thorough responses on root cause analysis, data and other requested information.
• Creating/automating reports using advanced MS Excel.
• Assisting management in fulfilling audit requests and remediation actions for various auditing entities as needed.
• Perform daily, weekly and monthly reconciliation of volume sent by business unit verses that at the print vendors.
• Drafting various reports for the higher management as per schedule.
• Other duties as assigned

EDUCATION / EXPERIENCE

• Graduate candidates with at 0-2(Associate) years of Experience in working with Mortgage industry. (Will be a plus)
• Good Communication Skills is a must
• Customer centric/focused.
• Should have strong interpersonal skills and the ability to do multi-task.
• Should be able to analyze basic data/reports and provide synopsis/summary of process performance
• Ability to meet deadlines and prioritize critical issues
• Proficient with Microsoft Word, Excel, Outlook.

WORK SCHEDULE OR TRAVEL REQUIREMENTS

Should be willing to work night shifts and flexible to another shift