Associate- Cards Ops - Settlement & Interchange

Daily processing of post-issuance credit / debit card maintenance activities.Ensure to process all the assigned activities accurately and in timely manner.Highlight any exceptions immediately to the Team Leader.

• Data input - checking all incoming requests and confirming they are complete and accurate.
• Ensure that the daily maintenance activities are carried out in line with the laid down policies and procedures.
• Ensure performance of following activities are processed within the established turnaround time :
• Card Cancellations
• Address Change
• Card Renewals.
• Card Replacements
• Auto Payment Instructions
• Re-ageing etc..
• Responsible for consistently meeting the service standards and indicators for the Unit.
• Assist in managing and fulfilling maintenance related projects / assignments.
• Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.
• Demonstrate sprit of team work and effort.
• Strive to deliver superior service to meet and exceed card members expectations.
• Good knowledge of general banking with good experience in post card issuance activities with processing accuracy.
• 1-3 years of cards domain/multi-discipline banking experience.
• Excellent communication skills(both written & verbal),Good analytical thinking/interpersonal skills
• Strong knowledge on MS Office tools, MIS reporting and analysis
  

The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.