Associate (A1)

Job Description

About LenDenClub LenDenClub is India’s largest Peer-to-Peer (P2P) Lending platform, owned and operated by Innofin Solutions Pvt.Ltd., an RBI-registered (NBFC-P2P). It provides an opportunity to lenders looking for high interest rates by connecting them with creditworthy borrowers looking for short-term loans. LenDenClub has become a go-to platform to earn returns, lenders have historically earned an XIRR 11.28% p.a. The platform has an active user base of over 2 Cr+ users and loan disbursal of over ₹15,000 crores. LenDenClub also owns InstaMoney which is one of India’s leading D2C short term personal loan apps with over 30M downloads and annual growth rate of multiple X. Why work at LenDenClub At LenDenClub, we take pride in being the first Peer-to-Peer lending platform to offer ESOP liquidity, and this achievement has allowed us to set a new benchmark. The progressive approach towards employee benefits has been acknowledged and appreciated and as a result, LenDenClub has been certified as a Great Place to Work successively for three years by the Great Place to Work Institute. As a LenDenite, you will be a part of an enthusiastic and passionate group of individuals who own and love what they do. At LenDenClub, we believe in creating leaders, and you will get to work with complete freedom to chase your ultimate career goal without any inhibitions. We remain committed to continuing our journey of innovation and fostering a positive work environment for our team. Website: https://lendenclub.com/https://lendenclub.com Role Overview: We are looking for a persuasive and target-driven Collection Executive to join our Collections team. The role involves connecting with customers over calls to ensure timely EMI repayments and maintain a healthy loan book. Key Responsibilities: Call and follow up with borrowers for pending EMIs and overdue payments. Maintain accurate records of communication and follow-up status in the system. Educate customers on payment modes and consequences of non-payment. Work towards achieving daily and monthly collection targets. Resolve customer queries professionally and escalate unresolved issues when needed. Coordinate with field collection team when required. Requirements: Minimum 1 year of experience in collections or telecalling (NBFC/Fintech/BPO background preferred). Strong communication skills in Hindi, English, and regional languages. Target-oriented with a persuasive and empathetic approach. Familiarity with basic MS Excel and CRM tools. Ability to handle pressure and manage time effectively.