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Assistant Vice President ,?Insurance Operations Lead

Assistant Vice President ,?Insurance Operations Lead

Genpact

0 years

0 Lacs

Noida Uttar Pradesh India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

We are inviting applications for the role of Assistant Vice President , Insurance Operations Lead In this role, You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements. Responsibilities . Drive transformation projects from operations, digital asset implementation, standard methodologies%27 framework, case studies, benchmarking for making processes more efficient and effective . Effectively engage with customers to understand and address customer pain points . Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team . Align to customer goals and deliver on commitments consistently . Foresee risks, be proactive and predictive while developing mitigation plans . Build impactful customer relationship improve Net Promoter Score. maintain existing book of business, and drive revenue growth. Qualifications we seek in you! Minimum qualifications . This will be Operating Leader position in Insurance Vertical. . Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims. . Ability to prioritize and manage effectively across many competing and concurrent tasks . Ability to manage multiple geographies and understand the cultural nuances . Ability to manage through indirect authority and matrixed organization structures. . Strong negotiation, facilitation and influencing and consensus building skills . Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization . Ability to work with all levels of the organization . The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities . Leverage lean six sigma framework to drive continuous performance improvement . Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps . Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation Preferred qualifications . Masters in any stream except technical

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www.genpact.com

Business Consulting and Services

New York NY

10001 Employees

2135 Jobs

Key People

Tiger Tyagarajan

President and CEO
Pramod Bhasin

Former CEO and Founder
Kurtis McBride

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Sandeep Bhargava

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