Assistant Reservations Manager

Job Description

Marriott is looking for Assistant Reservations Manager to join our dynamic team and embark on a rewarding career journey Oversee the reservation department and manage a team of reservation agents Monitor and manage room inventory to maximize occupancy and revenue Ensure accurate and efficient processing of reservations, including online bookings, phone reservations, and group bookings Respond to customer inquiries and resolve any issues or concerns related to reservations Collaborate with the sales team to develop pricing strategies, promotions, and packages to attract customers and drive bookings Maintain knowledge of hotel facilities, services, and room types to provide accurate information to customers during the reservation process Utilize property management systems (PMS) and reservation software to manage bookings, track availability, and generate reports Analyze reservation data and reports to identify trends, patterns, and opportunities for improvement Train and mentor reservation agents, providing guidance on reservation policies, procedures, and customer service Collaborate with other departments, such as front desk, housekeeping, and revenue management, to ensure seamless operations and guest satisfaction