Assistant Manager - Retail Death Claims

Manage day-to-day claim inward/outward tracking, daily MIS, post-registration death benefit calculation checks, and post-approval benefit QC.

Handle end-to-end processing of 3,500+ annual retail non-investigation claims.

Serve as claim approver for eligible cases; expected to approve high-volume claims.

Coordinate with nominees and sales teams to obtain missing documents and close open-title cases within revised 15-day timelines.

Monitor pending claims at any given time and ensure timely settlement to avoid PPHI breaches/interest payouts.

Support team member onboarding, capability-building, and process stability

Critical Competencies

Analytical Thinking

Initiative

Interpersonal Ability

Solutioning aproach

Preferred Competencies

Result Orientation

Customer Orientation

Interpersonal and Communication Skills

Energy, Drive and Initiative

Cost and Quality Conciseness

Ability to work under pressure.

Willingness to learn and share knowledge with colleagues.

Ability to shoulder higher responsibilities with effective leadership, team spirit and team management. Proficient computer skills of word & Excel