Assistant Manager Loss Prevention

• Assists in managing the daily functions of the department to ensure protection of property assets, employees, guests, and the property.
• Maintains logs, certifications, and documents required by law and Standard Operating Procedures.
• Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures.
• Focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Candidate Profile:

• Education and Experience

  :
• High school diploma or GED; 3 years of experience in security/loss prevention or related professional area.
• OR 2-year degree from an accredited university in Criminal Justice or related major; 1 year of experience in security/loss prevention or related professional area.

Core Work Activities:

Managing Security/Loss Prevention Operations:

• Assists the Director of Engineering in administering

  fire prevention programs and emergency preparedness

  .
• Conducts

  hazard and risk assessments

  at the property including quarterly

  OSHA/SAFETY audits

  , incident tracking, and hazard abatement process.
• Assists in the development of detailed

  shut down procedures

  to ensure all areas are secured at appropriate times.

• Complies with applicable federal, state, and local law

  and safety regulations.
• Follows proper

  key control guidelines

  in loss prevention and at the property.
• Develops a

  monthly checklist for CCTV equipment, alarmed doors, and duress alarms

  to ensure they are fully functional.
• Incorporates patrols that encompass all areas of the property's

  interior and exterior

  , including inspection of recording systems.

• Follows Duty of Care process

  for the protection of guests and employees.
• Follows up on all

  unusual activities

  that may impair the well-being of guests and employees.

• Handles complaints, disputes, and grievances

  or negotiates with others.
• Implements action plans to

  monitor and control risk

  .
• Monitors all unusual activities around the property that may impair the well-being of guests and employees.

• Oversees all loss prevention operations

  , including patrol process, emergency response, investigations (initial & follow-up), shipping and receiving processes, electronic key system, and manager on duty responsibilities.
• Guides the efforts of the

  Accident Prevention Committee

  .
• Oversees the

  first aid program

  for guests and employees.
• Oversees the

  claims process

  and protects company assets by monitoring

  General Liability

  and

  Workers Compensation

  cases.

Ensuring Exceptional Customer Service:

• Meets quality standards and customer expectations on a daily basis.
• Identifies educational needs and develops

  formal educational or training programs

  for staff.
• Inspects and critiques performance of the

  loss prevention department

  to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for

  customer satisfaction and retention

  .

Additional Responsibilities:

• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops liaison with

  local law enforcement

  and

  emergency services

  .
• Informs and/or updates the

  executives, peers, and subordinates

  on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, email, or in person.

Equal Opportunity Statement:

• Marriott International

  is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.