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EXL
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Assistant Manager

Assistant Manager

EXL

8 - 13 years

9 - 10 Lacs

chennai

Posted:22 hours ago| Platform:

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Skills Required

supervisor manager quality assurance workflow management continuous improvement slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage a team of 11 -13 team members and ensure all processes are conducted according to company policies and client requirements Review verification reports for accuracy and completeness, implementing quality assurance measures to maintain high standards Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns Identify inefficiencies in the verification process and develop strategies to enhance workflow and productivity
Ensure appropriate production problem records opened, monitored and closed Ensure processing deadlines are met Escalates/ communicates promptly to the supervisors on any system disruption or missed SLAs Has a complete understanding on the verification process Coaching & mentoring new team members on verification procedures and best practices, fostering a culture of continuous improvement

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EXL

Business Process Management / Analytics

New York

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Assistant Manager