Assistant Manager - Debt Management Services - SME

2 - 3 years

5 - 9 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description


 Assistant Manager - Debt Management Services - SME 
 Job Purpose 
The Legal Officer for Debt Management Services will be responsible for managing legal activities concerning the recovery of urban Non-Performing Loans (NPLs) and vehicle loans (Wheels segment).  Culture Anchor 
  •  Work Hard  - Consistently puts in effort, plans and tracks daily progress to achieve targets.
  •  Execute with Rigor  - Takes responsibility for meeting targets with focus and effort.
  •  Own It  - Maintains honesty and fairness in all interactions in line with organization's policies.
  •  Act with Integrity 

  •  Duties and Responsibilities 
  • Achieve collections target by visiting customers/agencies.
  • Monitor performance against set parameters and provide regular updates and proper guidelines.
  • Milestone reviewing and tracking.
  • Ensure legal guidelines are complied with while repossessing products.
  • Travel with Relationship Officers (ROs).
  • Timely allocation of cases to team members.
  • Proficient in Excel for daily tracking of team performance.
  • Maintain accurate records of customer interactions and transactions.
  • Handle escalations promptly and effectively to resolve issues.
  • Daily DRR (Daily Risk Report) management.
  • Develop and implement strategies to improve collection rates.
  • Counsel and groom direct reportees to enhance and polish their skill sets.
  • Manage a team of collection officers to achieve overall targets.
  • Rectify problems encountered during the collection process.
  • Manage average collection reports to monitor and improve collection performance.
  • Legal recovery for Urban NPLs.
  • Wheels (Vehicle Finance) repo and legal management.
  • Litigation case management.
  • Compliance risk mitigation.
  • Reporting documentation.

  •  Required Qualifications and Experience 
  • Experience in achieving collections targets by visiting customers/agencies.
  • Ability to monitor performance against set parameters and provide regular updates and guidelines.
  • Proficient in Excel and daily tracking of team performance.
  • Experience in maintaining accurate records of customer interactions and transactions.
  • Ability to handle escalations promptly and effectively.
  • Experience in daily DRR (Daily Risk Report) management.
  • Skilled in developing and implementing strategies to improve collection rates.
  • Experience in counseling and grooming direct reportees.
  • Ability to manage a team of collection officers to achieve targets.
  • Experience in rectifying problems during the collection process.
  • Ability to manage average collection reports for performance improvement.
  • Experience in legal recovery for Urban NPLs and vehicle finance repo and legal management.
  • Experience in litigation and case management.
  • Knowledge of compliance and risk mitigation.
  • Strong reporting and documentation skills.
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    Bajaj Finance logo
    Bajaj Finance

    Financial Services

    Pune

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