Assistant Manager Client Services

Job Summary

Assistant Manager Client Services is the single point of contact for interacting with customer stakeholder/ manager for a defined region/ program. He/She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.

Project Planning & Execution

• Be the point of contact for customer stakeholders for all training requests and queries.
• Provide support to customer stakeholders for all types of training events.
• Calibrate with customer stakeholders for any changes/updates in the training requests/events/programs
• Understand and Execute the client requirements
• Communicate to the stakeholders
• Identify key risks and implement mitigation plans for the project
• Generate reports from desired tool and update employee database as per the process.
• Market programs if required and as per client process requirements.
• Communicates regularly with client for project deliverables
  

Vendor/Resource Management

Manage appropriate vendors for the project (if required)

Process Management

• Adherence and compliance to Project/organization processes and standards.
• Understand the process and identify process gaps to bring in continuous improvements and efficiencies for project deliverables
  

Educational Qualification

Education Qualifications

• Mandatory Any Graduate
• Optional Post Graduation
  

Technical Skills

• Mandatory 1. Working knowledge of LMS such as SAP; Saba; CSOD; etc.
• Working knowledge of CRM Tools such as Salesforce or any other.
• Good knowledge of Microsoft Excel ; MS PowerPoint and other Microsoft Office tools.
• Optional Should be ready to travel to different client locations if required and have a valid passport
  

Behavioural/Soft Skills

• Mandatory
• Have an outgoing personality; be a good communicator with proficiency in organizing and decision making.
• Attention to detail; ability to work easily with others and being a team player are key skills.
• Ability to work independently in a flexible; organized and adaptable manner and be customer focused.
• Must be proactive, take initiative, and be able to trouble shoot and handle pressure.
• Should be open to work globally, different time zones; with willingness to work in shifts and weekends if required.
• Possess excellent written & verbal communication skills.
• Optional 1.Deciding and Initiating actions
• Applying expertise and Technology
• Analyzing
• Learning and Researching
  

Skills

Goal-oriented with a results-driven desire for success

Experience

• Minimum 4
• Maximum 6