Assistant Manager - Cash Applications

Primary Responsibilities:

• Apply customer payments in ERP systems ensure payments requested are accurate prior to processing.
• Research/resolve customer payments discrepancies- open account items and unidentified payments
• Resolve open cash items – issue refund with adequate backup, apply payment per customer request, transfer payments, reach out to other departments for instructions/assistance, etc.
• Intercompany transactions – ensure proper transfer of customer payments
• Complete daily reconciliation of cash
• Work effectively with AR Solutions/Billing/Accounting
• Outlook group mailbox –Outlook mailbox incoming request, assign, work as needed.
• Monitor internal and external mailboxes during hours required to be staffed by Cash Team
• Ticketing system – assign tickets throughout day to appropriate co-workers.
• Complete vendor ACH forms
• Effectively communicate with business users and customers
• Assist with projects as needed
• Provide backup for colleagues
• Work within the SLA’s for the department

Additional Responsibilities:

• Coordinate with multiple departments (ex. Accounting, collections, IT, Billing)
• Identifies process improvements within existing cash platforms and processes
• Drive for improvements in customer satisfaction by striving for accurate cash application
• Ability to perform effectively in a high volume and fast-paced production environment
• Ability to working in a changing environment
• Keep all procedural documents current as process changes occur
• Participate in cash application or special projects
• Suggest process improvements to manager
• Work within the PCI and PHI compliance guidelines
• Actively participate in annual goal initiatives

Requirements:

• Commerce degree (B.com/M.com), Accounting, Finance, or related field preferred
• 4+yrs. experience in O2C Cash Application
• Intermediate (or higher) level of MS Excel proficiency, including creating pivot tables, Lookups, conditional formatting for reporting purposes.
• Good to have accounting background.
• Open for shifts: 15:30 to 01:00

Assets:

• Pplsoft, SAP, Oracle Financial experience
• Opportunity for a go-getter who is looking to grow within the organization.