Assistant HOD - Reservations

We are seeking a dynamic and experienced Assistant Head of Department or a second person in command for overlooking and streamlining the reservations and sales process. The hiring is for multiple processes - APAC, MEA, UK, Europe & US. The ideal candidate will be responsible for supervising the overall revenue for the particular process, team KPIs, sales target achievement and on floor delivery of tasks from the team.

Job Responsibilities:

• Responsible for handling duties as the second person in command to the Head of the department, for the particular Reservations Process (APAC/ MEA/ UK/ Europe)
• Responsible for supervising the team performance and on floor delivery of tasks
• To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.
• Responsible for achieving set revenue targets by maximizing sales along with the team.
• Ensure that customer queries/ complaints are addressed in a timely and efficient manner.
• Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.
• To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.
• Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.
• To ensure that all client details are fully completed, including marketing information.
• To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.
• To constantly seek out new revenue generating opportunities to ensure that company targets are met.

Required Candidate profile:

• 8 to 10 years of experience in travel sales (International Process - APAC, MEA, UK, Europe, US) or reservations
• Preferably from the Travel/ Hotel/ Hospitality industry
• Excellent communication and presentation skills
• High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.
• Should possess exceptional leadership skills, interpersonal skills and attention to detail
• Flexible with the shifts - Exact timings will vary with the specific process

*Hiring for Multiple Processes - APAC, MEA, UK, Europe

Job Type: Full-time

Pay: Up to ₹1,000,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Kalkaji, New Delhi - 110019, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC ?
• What is your in hand salary?
• What is your salary expectation (CTC/ In hand)?
• Do you have team management experience? If yes, for how many years?
• Have you worked in a night shift before?
• What is your notice period?
• What regions have your provided travel packages/ reservations for ?
• Are you comfortable with an afternoon shift/ UK shift?
• Are you comfortable working in a permanent night shift ?

Education:

• Bachelor's (Required)

Experience:

• travel sales: 8 years (Required)
• Reservations: 8 years (Required)

Language:

• English (Required)

Work Location: In person