Assistant Head Nurse (Home Care Lucknow)

Location - Lucknow

Work Days - 6 Days from office

Medanta Overview :

Over the past 15 years, Medanta has created an unrivalled impact in delivering world class multi-speciality care to patients in India. We have hospitals in Gurgaon, Lucknow, Patna, Indore and Ranchi. In addition we have clinics in Defence Colony (South Delhi), Cybercity & Subhash Chowk (Gurgaon), at the Delhi Airport. Medanta is constantly growing and has also ventured in Retail vertical through Diagnostics (Laboratory Services) and Pharmacies. We further plan to scale up existing facilities and expand into a few more geographical areas and also identify new avenues (Academics - Medical College) within the Healthcare eco-system.

As we continue to scale and grow into new geographies, explore innovative methods of healthcare delivery, we are looking to hire exceptionally motivated and talented professionals to join our team and be partners in this exciting journey.

Medanta is constantly growing including launch of 'out-of-hospital' divisions which are comprehensive homecare services, pathology and pharmacy.

Role Summary:

The role involves engaging with patients and their families at the time of hospital discharge to understand their post-hospitalization care needs and guide them on suitable homecare solutions. The Assistant Head Nurse acts as a bridge between the hospital clinical team and Medanta Homecare, ensuring patients receive seamless, high-quality care at home. This is a patient-facing role combining clinical understanding with empathetic communication and sales orientation.

Role & responsibilities

• Meet patients (and families) at the point of discharge to assess their post-hospitalization care requirements.
• Explain available Homecare services including nursing, physiotherapy, medical equipment, remote monitoring, and caregiver support — in a clear, empathetic manner.
• Collaborate with doctors, nurses, and caregivers to understand each patient’s clinical condition and recovery plan.
• Recommend appropriate homecare packages tailored to patient needs and recovery timelines.
• Present service benefits, pricing, and enrolment process to patients/families to facilitate timely sign-ups.
• Handle patient queries, objections, or concerns with professionalism and compassion.
• Coordinate with hospital clinical staff and Homecare operations teams for accurate data sharing and smooth service initiation.
• Complete all required documentation, including enrolment forms, consent papers, and billing details.
• Ensure adherence to hospital protocols, patient confidentiality, and ethical practices.

Preferred candidate profile

• Qualification: B.Sc. Nursing / GNM / Paramedical background preferred.
• Experience: 3–8 years in Nursing, Paramedics, or patient care roles; prior exposure to healthcare sales, discharge planning, or homecare services is an advantage.
• Strong communication, counseling, and interpersonal skills.
• Empathetic yet persuasive approach while engaging with patients and families.
• Willingness to work in a hospital-based business development role.
• Comfortable coordinating across clinical and operational teams.