- Job Objective-
- Meet aftermarket spares revenue targets for the business growth.
- Prompt customer response to achieve high customer satisfaction
- Enhance delivery performance with zero customer complaint
- Primary responsibilities-
Strategic and planning
- Support HOD-Spares in execution of aftermarket strategy
Functional
Core
- Daily material issuance against customer orders as per communication from planning dept and online transfer posting in SAP
- Ensure every part no has bin location and located 100 % as per bin location.
- Receive and verify material received from main stores as per list.
- Co-ordinate with production, purchase, controls, design, QA, dispatch function to on time execution of spares orders
- Follow FIFO for shelf-life items.
- Issue materials to production departments against proper and authorised requisition.
- Coordinate with design for ECN parts and take appropriate action.
- Focus on keeping customer complaints within target from spares and respond quickly and attend to customer complaints in a more systematic way with CAPA in place.
- Inventory management and work towards maintaining zero variance wrt system stock vs physical stock.
- 6 monthly inventory count and submit variance report with CAPA
- Conducting daily perpetual inventory count and correction in SAP with proper approvals.
- Identify non-moving inventory and define consumption plan
- Make arrangement for proper storage of materials and finished goods.
- Focus on improving OTDIF above 95 %
- Submitting MIS and other reports monthly.
- Keep a record of sales and restock the store accordingly.
- Make delivery challans to send material to suppliers for processing and maintain records
- Manage and train store associates
- Maintain 5S, follow discipline and safety practices in stores dept.
- Maintain proper records of stores.
- Prepare invoice domestic and export and packing list based on commercial clearance from sales team
- Export invoicing and related documentation
- Prepare and share monthly and daily Dispatch MIS
- Share dispatch details and docket details with customer
- Organise logistics based on material per invoice
- Monitor courier and shipments till reaches to customer safely
- Co-ordinate with planning, production dept, central logistics dept and courier service providers for shipments pick-up and ensure timely dispatch from factory
- Arrange packing material from supplier, Raise PR and share requirement with purchase dept
- Co-ordinate with production and stores dept for material availability and readiness as per dispatch plan in advance
- Transporter bill passing and forwarding for payment to finance. Follow-up till bill payment is done
- Monthly Provision for services wherever bills not raised
- Share daily packed goods report and its reconciliation
Internal process
- Recognizing opportunities for cost reduction and cost control
- Internal dispatch process streamlining and improvement
- Reduce customer complaints, on transit damage and short supply, wrong supply. Supply right quantity as per sales order
- Manage and develop packing team
People development
- Cross skill development and knowledge sharing with internal team members.
- Develop team members
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
- Key Result Areas
- Spares orders execution and support to internal and external customer
- Improve OTDIF, achieve sales revenue, Inventory DOH
- Focus on optimising manpower and lower cost (packing, manpower)
- Key Interfaces
Internal Interfaces
External Interfaces
- Planning
- Assembly, Production
- Q&A
- Service
- Sales (Pre & post)
- Design (ECN)
- Dispatch and logistics
- Procurement
- Main stores
- Supplier
- Customer
- Competency
Technical Competency T Compass
Leadership Competency L Compass
Competency
Level
Competency
LevelTechno-commercial knowledge of stores and warehouse managementCommunicationSound SAP knowledge in MM moduleAbility of trouble shooting and problem solvingAnalytical abilityQuality and service orientationcustomer service principles complaints reductionCross functional teamwork
- Educational and Experience Requirements
Minimum Requirement
Desired
Level of Education
Any Graduation /Post Graduation. Any DiplomaExpert in material management
Experience
7-8 Years of relevant experience on SAP, Logistics and warehouse management in manuf. industry.Sound SAP MM, PP, SD module knowledge is must
Internal job posting (IJP)
Allowed IJP for warehouse and logistics experience
