Assistant Executive MIS & Operation

Urban Yatra is a trusted Destination Management Company (DMC) offering authentic, seamless, and culturally rich travel experiences. We curate journeys across India’s most sacred, historic, and culturally significant destinations, ensuring travelers experience the essence of tradition, spirituality, and culture.

Role Overview

We are seeking a detail-oriented and proactive Assistant Executive – MIS & Operations (Female only) to join our dynamic team. The role involves managing daily operations, handling client interactions, preparing MIS reports, and ensuring smooth travel arrangements for our customers. The ideal candidate should have strong analytical and communication skills, proficiency in MS Excel, and prior experience in the travel industry.

Key Responsibilities

• Explain and promote the benefits of Urban Yatra’s travel services to potential clients.
• Handle customer queries via email, WhatsApp, and calls with prompt follow-ups.
• Convert inquiries into confirmed bookings through consistent follow-ups.
• Prepare customized itineraries as per client needs, preferences, and budgets.
• Manage bookings for air tickets, hotels, local transportation, and holiday packages.
• Prepare and maintain MIS reports using advanced Excel tools (VLOOKUP, Pivot Tables, Charts, etc.).
• Share introductory emails, proposals, and marketing flyers with prospects and existing customers.
• Support operations and perform additional tasks assigned by superiors.
• Adapt quickly to new processes and contribute to a collaborative team environment.

Required Skills & Qualifications

• Graduate in any stream (preferably Commerce, Business Administration, or related fields).
• 3–5 years of relevant experience in MIS/Operations (preferably in Travel & Tourism).
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Strong communication and coordination skills.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and problem-solving mindset.

Work Environment at Urban Yatra

• Office-based role with standard working hours.
• A collaborative and fast-paced team that values efficiency and customer satisfaction.
• Opportunity to grow within a reputed travel & tourism DMC.

Job Type: Full-time

Pay: ₹15,062.91 - ₹30,396.35 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Experience:

• MIS & Operation: 4 years (Required)
• Total work: 4 years (Required)

Work Location: In person