Assistant Director of Client Success

You will be responsible for leading, mentoring, and developing a team of Client Success Managers to ensure high client satisfaction and retention. Your role will involve developing and implementing long-term client success strategies aligned with business objectives. Utilize advanced communication and negotiation skills to address client concerns and strengthen relationships. Analyze performance metrics related to the revenue cycle to identify trends and areas for improvement. Collaborate with the sales team on consultative sales initiatives, including upsell and renewal efforts. Oversee the creation of educational marketing content to enhance client engagement and success. Work closely with internal teams such as sales, operations, and marketing to improve the overall client experience. Establish best practices for client success management and ensure consistency across the team. Drive continuous improvement by gathering and acting on client feedback. Key Skills & Competencies: - Leadership: Ability to inspire and guide a team towards high performance and client satisfaction. - Strategic Thinking: Strong skills in developing and implementing long-term client success plans. - Consultative Sales Acumen: Experience in leading consultative sales initiatives and identifying upsell opportunities. - Data Analysis: Proficiency in analyzing revenue cycle metrics to drive client success strategies. - Advanced Communication & Negotiation: Effective communication and negotiation skills with clients at all levels. - Content Development: Create educational marketing materials to enhance client engagement. Requirements: - Experience: At least 8 years in client success or account management within revenue cycle management, including 2 years in a managerial role. - Demonstrated success in improving client satisfaction and retention rates. - Experience in leading and developing high-performing client success teams. - Proven track record in supporting consultative sales and upsell opportunities. - Ability to create educational marketing content to support client success.,