Assistant Area Manager (Team Lead)

As a candidate for the role, your responsibilities will include: - Analyzing Work Processes: You will need to understand and evaluate current workflows within the unit to identify inefficiencies and areas for improvement. - Identifying Gaps: It will be your responsibility to continuously monitor operations to spot any gaps in service delivery, coordination, or patient experience. - Developing Reporting Structures: You are expected to create and maintain effective reporting formats that provide clear visibility into unit performance, issues, and resolutions. - Maintaining Unit-Level Insight: You must maintain deep knowledge of the unit's functioning, including patient flow, staff responsibilities, peak times, and recurring challenges to ensure smooth daily operations. - Coordinating Team & Providing Support: You will guide and support FCs in handling escalations, ensuring SOP adherence, and maintaining quality communication with patients and departments. - Utilizing Data for Decision Making: Your role will involve using collected data and reports to support improvements and optimize processes across the unit. - Providing Training & Mentorship: You are required to assist in upskilling new or existing team members through guidance, performance feedback, and process clarifications. - Handling Escalations: You will be the first point of contact for escalations before they reach management, resolving issues quickly and professionally. - Monitoring Attire: Ensuring all FC team members follow the proper dress code and grooming standards as per hospital protocol, maintaining a professional and hygienic appearance at all times. - Zimyo Attendance Follow-up: Regularly monitoring attendance records on the Zimyo app, following up with team members on missing punches or irregularities, and ensuring timely correction and compliance.,