4 Asset Executive Jobs

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Tertiary -> Technology | Programming Concepts | Design Patterns | 2 - Knowledgeable Secondary -> Technology | Software System Development | Unit Testing | 2 - Knowledgeable Primary -> Technology | Programming Concepts | Object Oriented Programming (OOPS) | 2 - Knowledgeable Primary -> Technology | Programming Concepts | Programming Basics | 2 - Knowledgeable Secondary -> Technology | Database | RDBMS | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 3 - Experienced 1. Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1 (Incident and Service request). 2. Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. 3. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible. Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. 4. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.

Required Skills Technology | Programming Concepts | Object Oriented Programming (OOPS) Technology | Programming Concepts | Programming Basics Technology | Software System Development | Unit Testing Behavioral | Aptitude | Tasks Related Skills Technology | Database | RDBMS Behavioral | Aptitude | Communication Technology | Programming Concepts | Design Patterns Education Qualification : Engineer - B.E / B.Tech / MCA 1. Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1 (Incident and Service request). 2. Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. 3. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible. Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. 4. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.

Real time asset allocation & Deallocation details to be updated in the ITAM. Keep records (hard copy / soft copy) of IT asset acceptance form i.e. IMACs as proof of asset deployment. Maintain up-to-date hardware asset database by automated & manual method with information like configuration details, serial number, asset code, warranty/AMC details etc. Maintain up-to-date software asset database by automated & manual method with information such as installed program / application inventory, versions, licenses / subscription details, registration details and media details etc. Asset Executive will maintain inventory of all IT assets and provide quarterly reports in the inventory. Collect hardware & software asset inventory manually for assets wherever the tool is not able collect it automatically Assigning asset code / identification code to each asset Automated periodic scan & on-demand scan for the managed hardware & software assets Install New Assets ensure standard Customer images are installed on PCs and Laptops. Weekly and monthly reconciliation of stock / inventory Weekly / Monthly and Quarterly reporting to internal management and customer as per requirement Vendor coordination for any new asset delivery & installation Track the changes in configuration of hardware and software through change management process initiate by Customer. Keep records of surrendered IT assets. HRMS system to get the details of employee exit cases and update the asset master in SharePoint application. Conducting quarterly scheduled replacements of end-user laptops at all India level with the help of L2 teams and maintaining up to date records and documentation of the same in the tool All Scheduled Expired Laptop which will not be in use has to be finally handed over to Customer Administration department in consultation with IT Executive. Wipro will ensure that the data from these assets are wiped off using Customer standard data wiping tool before handing over to admin department. WIPRO will not handover such assets directly to end user. On yearly basis Asset Executive will conduct activity of physical verification of the assets at all onsite location of Customer thereby matching the purchase asset register. For all on-call locations, Wipro team will do the asset verification via Email.

Required Skills Technology | Programming Concepts | Object Oriented Programming (OOPS) Technology | Programming Concepts | Programming Basics Technology | Software System Development | Unit Testing Behavioral | Aptitude | Tasks Related Skills Technology | Database | RDBMS Behavioral | Aptitude | Communication Technology | Programming Concepts | Design Patterns Education Qualification : Engineer - B.E / B.Tech / MCA 1. Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1 (Incident and Service request). 2. Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. 3. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible. Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. 4. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.