Area Service Manager (LED TV)

Company Description

Founded in 2022, SERVIZ, a division of Infervize Home Services Pvt. Ltd., is on a mission to transform post-purchase experiences for Indian consumers by providing reliable appliance services. Based in India, SERVIZ offers a comprehensive range of appliance service and maintenance solutions, from repairs to installations, through a network of skilled and professional technicians. Our "Biggest, Automated and Disruptive After Sales Service" experience ensures seamless, convenient, and stress-free post-purchase journeys for customers. Choose SERVIZ for trusted and accessible appliance services across India.

Role Description

This is a full-time, on-site role located in Bengaluru for an Area Service Manager (LED TV) at SERVIZ. The Area Service Manager will be responsible for overseeing the service operations for LED TVs, managing a team of technicians, ensuring quality service delivery, and maintaining customer satisfaction. The role involves coordinating service schedules, handling customer queries and complaints, monitoring service performance, and implementing improvement strategies.

Qualifications

• Experience in service management and team leadership
• Technical knowledge of LED TV repairs and maintenance
• Strong customer service and communication skills
• Organizational and problem-solving abilities
• Ability to work under pressure and meet deadlines
• Experience in the appliance service industry is a plus
• Bachelor's degree in a related field or relevant certification