AR Caller

Roles and Responsibilities

Front Desk & Patient Reception

• Greet patients and visitors in a professional and courteous manner.
• Manage patient check-ins and check-outs.
• Schedule, confirm, and reschedule appointments using practice management software.
• Answer phone calls, emails, and handle general inquiries.

Patient Records Management

• Create, update, and maintain patient files (electronic and/or paper-based).
• Ensure accuracy in recording patient demographics, insurance, and medical history.
• Collect and verify insurance details and patient consent forms.

Administrative Support

• Handle medical office correspondence, mail, and faxes.
• Assist in billing and coding support (if trained).
• Maintain office supplies and inventory levels.
• Coordinate with labs, pharmacies, and other medical service providers.

Billing and Insurance Coordination

• Support the medical billing team by collecting co-pays and verifying coverage.
• Help with prior authorization requests and referral paperwork.
• Follow up on claim-related documents if required. Candidate ProfileRequired Qualifications:

• High school diploma or equivalent (mandatory)
• Preferred: Certification or diploma in Medical Office Administration or Medical Assisting
• Basic understanding of medical terminology and office workflows
• Proficiency in using EHR systems (e.g., DrChrono, Epic, Kareo, or similar)
• Typing speed of at least 35 WPM with accuracy

Experience:

• 1–3 years of experience in a healthcare setting, medical clinic, or physician’s office
• Experience handling patient scheduling, front desk duties, and medical record management
• Familiarity with insurance verification, co-pay collection, and appointment coordination
• Knowledge of HIPAA and patient confidentiality standards

Soft Skills & Behavioral Traits:

• Strong interpersonal and communication skills
• Highly organized, detail-oriented, and reliable
• Ability to multitask and prioritize in a fast-paced environment
• Empathetic and patient-centric attitude
• Team player with a proactive mindset

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

• Night shift

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)