Apprentice IT (SIS)

What you’ll do:

• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
• Follow IT Service Management (ITSM) processes: asset management, incident management, request management to serve end users and maintain high levels of performance in achieving service level agreements.
• New hire asset readiness – Ensuring assets are prepared and allocated to new hires, supporting onboarding process and handling new hire IT queries.
• Assist with support of site-based IT systems.
• Under supervision, participate in troubleshooting and resolution of larger IT issues. Assist in efforts related to root cause analysis and problem management as needed.
• Identify opportunities for improvement.
• Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

Qualifications:

Bachelor’s Degree
0 to 2 years IT experience

Skills:

ITIL foundations certification (Preferred)

MS Windows operating Systems
Microsoft 365 applications such as Outlook, Excel, PowerPoint, One Drive etc. Hardware - PC’s, laptops, mobile devices, PC peripherals Basic Knowledge of network, wireless network, servers, storage, Video conferencing solutions. Ability to adapt and learn; to support IT environments that may contain various technology.