Apprentice IT

Eaton

0 - 2 years

0 Lacs

Pune, Maharashtra

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

Azure Bachelor's degree IT Communication skills

Work Mode

On-site

Job Type

Job Description

What you’ll do:

Primary Function:
Provide IT account administration support for Eaton and non-Eaton personnel, ensuring compliance with Eaton Corporation IT Security and various policies. Function of the Role:

Analyze, diagnose, and repair account administration issues.
Work on tickets and meet service level agreements for resolving incidents, requests, and tasks assigned as part of ticket types.
Perform identity lifecycle management within established processes to handle account administrative functions and set up appropriate security access, consulting with leadership for exceptions.
Ensure adherence to defined policies and procedures related to end-user client security and infrastructure.

Job Responsibilities:

IAM System Support: Assist in supporting and maintaining site-based IAM systems, including user authentication, authorization, and identity lifecycle management.
Provide user support and guidance on IAM-related queries, maintaining customer service and security awareness standards.
ITSM Process Adherence: Follow IT Service Management practices such as incident, request, and asset management to maintain service quality and meet SLA targets.
Support the onboarding of applications into IAM systems, including Entra ID for SSO/MFA and Saviynt for governance workflows.
Participate in incident and request fulfillment processes, ensuring SLA compliance and timely resolution of IAM tickets.
Document IAM processes, access request workflows, and exception handling procedures for internal knowledge sharing.

Qualifications:

Bachelor’s Degree
0 to 2 years IT experience

Skills:

Basic understanding of Microsoft 365, Azure, and Active Directory.
Familiarity with authentication protocols like SSO and MFA.
Strong problem-solving and communication skills.
Willingness to learn and adapt in a dynamic environment
ITIL foundations certification (Preferred)

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