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Mouser Electronics
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Applications Support Specialist - Triage

Applications Support Specialist - Triage

Mouser Electronics

2 - 6 years

0 Lacs

karnataka

Posted:3 days ago| Platform: Shine logo

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Skills Required

technical support maintenance troubleshooting collaboration incident management root cause analysis documentation coordination

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Support Engineer, your role involves providing technical support and maintenance for software applications. You will ensure the smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements. Your key responsibilities include: - Providing day-to-day support for internal or customer-facing applications - Troubleshooting and resolving application issues, escalating when necessary - Monitoring and triaging incoming software incidents from internal teams, end users, and automated systems - Classifying and prioritizing issues based on severity, impact, and urgency - Performing initial investigations of reported issues and replicating bugs to gather diagnostic information - Examining logs, error messages, and performance data to identify root causes - Maintaining detailed records within the incident management system - Collaborating with development, support, and system administrator teams for issue resolution - Supporting applications during after-hours, weekends, holidays, or in shifts when necessary Qualifications required for this role include a Bachelor's degree (B.Sc., B.E., B.Tech., etc.) in computer science, information technology, or a related field. Please note that this job description is a summary of primary responsibilities and requirements. The company reserves the right to modify or amend them based on business needs.,

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Applications Support Specialist - Triage