80 Applications Support Jobs - Page 4

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Acts as technical lead and subject matter expert - Complex issue resolution for third-party applications used in production and manufacturing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Leads large projects, upgrades, or cross-site implementations - Designs, integrates, and upgraded new manufacturing systems, tools, and technologies into the existing IT ecosystem. - Document system configurations, support procedures, and issue resolutions. - Develop training strategies and support standards - Advanced understanding of custom database-driven applications - Advanced knowledge of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Mentors other support team members, reviews work quality and helps define IT support standards. - Knowledge of software development life cycle (SDLC) and change control processes. - Advanced knowledge of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timing : 7 :30pm until 5 :00am IST / 2 :30pm until 12 :00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, problem, and change management processes. - Provide off-hours/on-call support as needed. Required Skills and Qualifications : - Bachelors degree in Computer Science, Information Technology, or related field. - 2+ years of experience in .NET application support or software maintenance. - Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting. - Familiarity with Windows Server environments and IIS configuration. - Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. Preferred (but not mandatory) : - Exposure to cloud platforms like Azure or AWS. - Knowledge of REST APIs, XML/JSON, and integration troubleshooting. - Experience with CI/CD pipelines and version control (e.g., Git). Who are we? We put customer centrix approach and hence we put customer needs at the center of operations and thinking.Stemming from the customer first approach, agility becomes second nature to ensure unparalleled support to our customers. We put customers needs first, deep dive into the current and possible future needs and provide an innovative and time proof solution. The three pillars on which we stand on include quality, reliability and customer focus as we strongly believe quality means assured growth for us as well as those who have entrusted us to service their needs. You can know more about us at https : //www.riteinfotech.com/ Why Join Us? - Steep learning curve on latest technologies and trends - Excellent team bonding - Professional development & career advancement opportunities within Rite Infotech Pvt Ltd Skills Required : - Candidate should be a fast learner - Must have logical, analytical and creative approach to problem solving - Must be Hardworking and should have meticulous and organized approach to work - Should have a positive attitude & should be confident to accept new challenges. - Multi-tasking attitude, equally comfortable operating from within both the technology & business environments What we give you? - Good Salary + Yearly Increment (Performance Based)

Job Title : FileNet Support Lead Job Summary : We are seeking a highly skilled - FileNet Support Lead- with expertise in - FileNet Content Engine (CE), IBM Content Navigator, Java/J2EE, RESTful Services, SQL, JavaScript, and Dojo . The ideal candidate should have experience in leading a support team , troubleshooting technical issues, and effectively communicating with various stakeholders. This role involves managing application support for FileNet-based web applications, ensuring system stability, and optimizing performance. Key Responsibilities : - Technical Support & Issue Resolution : - Lead the support and maintenance of web applications built on - FileNet Content Engine (CE), IBM Content Navigator, and Java/J2EE- - Troubleshoot Java, JavaScript, Dojo, SQL, and RESTful API-related- issues. - Perform root cause analysis (RCA)- and implement fixes for production issues. - Optimize database performance, ensuring smooth operation of Oracle SQL databases. - Ensure application security, scalability, and performance enhancements. - Perform - unit and integration testing- for application changes and fixes. Team Leadership & Stakeholder Communication : - Lead and mentor the support team, ensuring efficient issue resolution. - Coordinate with cross-functional teams, including developers, infrastructure teams, and business stakeholders - Act as the primary point of contact- for customer interactions regarding system issues, updates, and enhancements. - Track incidents, service requests, and problem resolutions , ensuring timely delivery. - Maintain clear and professional communication via emails, reports, and documentation . System Monitoring & Optimization : - Monitor system health, logs, and database performance. - Ensure compliance with service-level agreements (SLAs) for incident resolution. - Implement best practices for data integrity, system reliability, and process automation- . Continuous Improvement & Documentation : - Identify opportunities to improve system performance and support processes. - Maintain detailed - technical documentation, SOPs, and knowledge base articles. - Stay updated with the latest - FileNet, IBM Content Navigator, Java, and database- trends and updates. Required Skills & Experience : - 5+ years of experience in supporting web applications built on FileNet CE, IBM Content Navigator, and Java/J2EE. - Strong expertise in SQL databases, particularly Oracle . - Hands-on experience with JavaScript, Dojo, and front-end troubleshooting . - Knowledge of RESTful APIs and experience in API integration. - Experience in unit and integration testing- methodologies. - Proven ability to troubleshoot performance issues, resolve incidents, and optimize applications. - Strong communication and email writing skills , with the ability to explain technical issues to non-technical stakeholders. - Experience in coordinating with multiple teams, tracking deliverables, and managing customer interactions. Preferred Qualifications : - Experience working in an ITIL-based support environment . - Exposure to cloud-based FileNet solutions- - Familiarity with automation and scripting tools- for system monitoring and maintenance. - Certification in FileNet, IBM Content Navigator, or related technologies