80 Applications Support Jobs - Page 2

At Owens & Minor, you are a critical part of the healthcare process as a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Providing integrated technologies, products, and services across the full continuum of care, you ensure that customers and their patients are at the heart of what you do. As a Service Desk Associate of the Global Service Desk within Infrastructure Managed Services, you will act as the first point of contact for incoming requests via telephone, web portal, email, and chat to ensure prompt and effective resolution of end-user issues. Your willingness to work in all shifts of a 24x7 support organization is essential, along with assisting users with VPN issues, troubleshooting accounts in Active Directory, and resolving O365 applications like Outlook, One Drive, and Microsoft Teams. Prioritizing incidents and service requests based on defined processes to meet SLAs, you will escalate incidents with accurate documentation when necessary. Your responsibilities also include recording and documenting the incident-solving process in the ITSM tool ServiceNow, utilizing remote tools for troubleshooting, researching solutions, and identifying appropriate software and hardware supported by the organization. Contributing to the technician knowledgebase, developing help sheets and FAQ lists for end-users, reinforcing SLAs, and providing suggestions for continual improvement are integral parts of your role. You will analyze business problems with automated systems solutions, prepare training manuals and FAQ materials, document processes, and support various organization functions such as Infrastructure, Security, and Applications. Your qualifications for this role include a minimum of 1 year of relevant work experience and/or specialized training, with the opportunity open to freshers/students pursuing their masters who possess the drive & passion for the role. A high school diploma or equivalent is required, while an Associate's or Bachelor's degree in a technology-related field is a plus. Certifications like Comptia A+, Comptia Network +, and ITIL, along with exceptional customer service orientation, effective task prioritization, and team collaboration experience, will be advantageous. Additional requirements for this position include excellent communication skills in English, a customer-friendly mindset, quick information absorption, user-friendly language presentation skills, self-motivation, attention to detail, and analytical problem-solving abilities. If you are ready to take the next step in your career, we encourage you to apply for this opportunity, as applications will be accepted on an ongoing basis.,

As an Applications Specialist at AGFA's Radiology Solutions Division in Delhi City, you will play a crucial role in the Pre and Post Sales Applications team. Your primary responsibilities will include conducting customer demonstrations for DR (Digital Radiography) systems, supporting the Sales team in pre-sales product presentations, and representing technically in exhibitions, customer sites, and to channels. Additionally, you will support the Sales team in the tender submission process, benchmark competing products in the industry, and assist in product training. In the Post Sales phase, you will provide applications support for Agfa Radiology solutions in the region, resolve technical issues through onsite visits or remote support, and train customers on the best practices for product usage while documenting feedback and sign-off. It will be essential for you to continually update and upgrade your knowledge about Imaging Solutions. To excel in this role, you should hold a Bachelor's degree in radiology and ideally possess a minimum of 5 years of experience as an Applications Specialist in Radiology Product companies. Experience with Fluoroscopy equipment is preferred. Strong communication, negotiation, and networking skills are essential, along with the ability to collaborate effectively in a customer-service oriented manner. Your drive to achieve results within specified timelines and expectations will be crucial for success in this position. If you are passionate about leveraging your expertise in radiology applications to support sales and provide technical assistance, this role offers a rewarding opportunity to contribute to the advancement of radiology solutions at AGFA. Apply now to be part of a dynamic team dedicated to delivering high-quality services in the healthcare technology sector.,

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, problem, and change management processes. - Provide off-hours/on-call support as needed. Required Skills and Qualifications : - Bachelors degree in Computer Science, Information Technology, or related field. - 2+ years of experience in .NET application support or software maintenance. - Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting. - Familiarity with Windows Server environments and IIS configuration. - Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. Preferred (but not mandatory) : - Exposure to cloud platforms like Azure or AWS. - Knowledge of REST APIs, XML/JSON, and integration troubleshooting. - Experience with CI/CD pipelines and version control (e.g., Git). Skills Required : - Candidate should be a fast learner - Must have logical, analytical and creative approach to problem solving - Must be Hardworking and should have meticulous and organized approach to work - Should have a positive attitude & should be confident to accept new challenges. - Multi-tasking attitude, equally comfortable operating from within both the technology & business environments What we give you? - Good Salary + Yearly Increment (Performance Based)

You are a skilled and proactive Java Application Support Engineer with over 5 years of experience, responsible for providing technical support and maintenance for critical Java-based applications. Your role involves understanding application support practices, Java/J2EE technologies, debugging techniques, and incident management processes. Experience with monitoring tools like Splunk, AppDynamics, and Datadog is essential for this position. In this role, you will be responsible for: - Providing technical support and troubleshooting for Java-based microservices applications. - Monitoring and optimizing application performance using Splunk, Datadog, and AppDynamics. - Designing, developing, and maintaining Java microservices. - Analyzing system metrics and creating monitoring dashboards. - Participating in a 24x7 support rotation for critical applications. - Evaluating and recommending new technologies for system improvement. To qualify for this position, you should have: - Over 7 years of strong experience in Java Applications Support. - Knowledge of Java Exceptions and their troubleshooting, such as Null Pointer Exception, SQL Exceptions, and Out of Memory exceptions. - Understanding of Heap Dump. - Ability to debug API performance issues using APM tools. - Experience with Splunk, including searching errors or specific strings in application logs and various filter conditions in Splunk queries. - Familiarity with AWS services such as Auto-scaling, S3 buckets, Lambda functions, etc. - Knowledge of incident management processes, including Standard Operating Procedures for high severity P1/P2 incidents.,

You will be a part of the Software or applications support function, providing software solutions to Corporate and other competitors in the Air Conditioning Business. You will need to understand client needs and develop strategies to market our digital platforms effectively. Your responsibilities will include customer support for software users, ensuring they maximize the benefits of Pureblus solutions through onboarding, training, and ongoing support. Additionally, you will collaborate with product and marketing teams to design and market enterprise solutions that meet complex industry requirements. Moreover, you will play a crucial role in product development by collecting, analyzing, and implementing customer feedback to enhance our products. You will be required to attend interviews on short notice and join within 0-11 days. The ideal candidate should be a female candidate with either no experience or a minimum of 6 months experience, holding a qualification of BSC (IT) or BSC (Computer Science) or BE (IT). This is a full-time, permanent position that offers a flexible schedule and Provident Fund benefits. The preferred language for this role is English, and the work location is in person. Training will be provided in-house, including guiding and promoting software through corporate online demos, presentations, and training sessions on software features.,

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role will involve leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. Working within a team of 35 members across multiple regions, you will interact with various teams and departments, including application developers, the Global Project Management Team, and Infrastructure teams such as Athena and Global Technology Infrastructure (GTI). A combination of technical and business acumen is crucial for success in this role, as the team focuses on managing Front Office Trading applications, Risk Management Systems, Pricing Engines, and other complex infrastructures. Your responsibilities will include managing daily system monitoring processes to ensure applications are running smoothly, responding to error alerts, leading incident management and service recovery efforts during disruptions, and continuously improving production estate management practices. You will also be responsible for overseeing changes going into production, driving DevOps automation initiatives, tracking service levels, engaging with application teams to address root causes of issues, and collaborating with the infrastructure team on service governance and production quality assurance matters. To excel in this role, you must have prior experience in a banking environment leading a production support team, familiarity with secure production environment processes and controls, practical experience with DevOps tools for the CI/CD pipeline, technical understanding of deployed applications, strong analytical and problems-solving skills, effective communication abilities, excellent planning and organizational skills, self-motivation, and a collaborative team-oriented approach. A minimum of 3+ years of experience in application development, production support, or infrastructure SRE engineering is required.,

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Acts as technical lead and subject matter expert - Complex issue resolution for third-party applications used in production and manufacturing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Leads large projects, upgrades, or cross-site implementations - Designs, integrates, and upgraded new manufacturing systems, tools, and technologies into the existing IT ecosystem. - Document system configurations, support procedures, and issue resolutions. - Develop training strategies and support standards - Advanced understanding of custom database-driven applications - Advanced knowledge of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Mentors other support team members, reviews work quality and helps define IT support standards. - Knowledge of software development life cycle (SDLC) and change control processes. - Advanced knowledge of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timing : 7 :30pm until 5 :00am IST / 2 :30pm until 12 :00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Acts as technical lead and subject matter expert - Complex issue resolution for third-party applications used in production and manufacturing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Leads large projects, upgrades, or cross-site implementations - Designs, integrates, and upgraded new manufacturing systems, tools, and technologies into the existing IT ecosystem. - Document system configurations, support procedures, and issue resolutions. - Develop training strategies and support standards - Advanced understanding of custom database-driven applications - Advanced knowledge of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Mentors other support team members, reviews work quality and helps define IT support standards. - Knowledge of software development life cycle (SDLC) and change control processes. - Advanced knowledge of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timing : 7 :30pm until 5 :00am IST / 2 :30pm until 12 :00am IST

Responsibilities : - Acts as technical lead and subject matter expert - Complex issue resolution for third-party applications used in production and manufacturing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Leads large projects, upgrades, or cross-site implementations - Designs, integrates, and upgraded new manufacturing systems, tools, and technologies into the existing IT ecosystem. - Document system configurations, support procedures, and issue resolutions. - Develop training strategies and support standards - Advanced understanding of custom database-driven applications - Advanced knowledge of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Mentors other support team members, reviews work quality and helps define IT support standards. - Knowledge of software development life cycle (SDLC) and change control processes. - Advanced knowledge of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timing : 7 :30pm until 5 :00am IST / 2 :30pm until 12 :00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications.

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Acts as technical lead and subject matter expert - Complex issue resolution for third-party applications used in production and manufacturing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Leads large projects, upgrades, or cross-site implementations - Designs, integrates, and upgraded new manufacturing systems, tools, and technologies into the existing IT ecosystem. - Document system configurations, support procedures, and issue resolutions. - Develop training strategies and support standards - Advanced understanding of custom database-driven applications - Advanced knowledge of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Mentors other support team members, reviews work quality and helps define IT support standards. - Knowledge of software development life cycle (SDLC) and change control processes. - Advanced knowledge of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timing : 7 :30pm until 5 :00am IST / 2 :30pm until 12 :00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Acts as technical lead and subject matter expert - Complex issue resolution for third-party applications used in production and manufacturing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Leads large projects, upgrades, or cross-site implementations - Designs, integrates, and upgraded new manufacturing systems, tools, and technologies into the existing IT ecosystem. - Document system configurations, support procedures, and issue resolutions. - Develop training strategies and support standards - Advanced understanding of custom database-driven applications - Advanced knowledge of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Mentors other support team members, reviews work quality and helps define IT support standards. - Knowledge of software development life cycle (SDLC) and change control processes. - Advanced knowledge of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timing : 7 :30pm until 5 :00am IST 2 :30pm until 12 :00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Acts as technical lead and subject matter expert - Complex issue resolution for third-party applications used in production and manufacturing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Leads large projects, upgrades, or cross-site implementations - Designs, integrates, and upgraded new manufacturing systems, tools, and technologies into the existing IT ecosystem. - Document system configurations, support procedures, and issue resolutions. - Develop training strategies and support standards - Advanced understanding of custom database-driven applications - Advanced knowledge of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Mentors other support team members, reviews work quality and helps define IT support standards. - Knowledge of software development life cycle (SDLC) and change control processes. - Advanced knowledge of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timing : 7 :30pm until 5 :00am IST / 2 :30pm until 12 :00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Acts as technical lead and subject matter expert - Complex issue resolution for third-party applications used in production and manufacturing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Leads large projects, upgrades, or cross-site implementations - Designs, integrates, and upgraded new manufacturing systems, tools, and technologies into the existing IT ecosystem. - Document system configurations, support procedures, and issue resolutions. - Develop training strategies and support standards - Advanced understanding of custom database-driven applications - Advanced knowledge of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Mentors other support team members, reviews work quality and helps define IT support standards. - Knowledge of software development life cycle (SDLC) and change control processes. - Advanced knowledge of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timing : 7 :30pm until 5 :00am IST / 2 :30pm until 12 :00am IST

Job Title : Technical Business Analyst (Application Support Engineer) Experience : 5+ Years Note : Retail or Ecommerce background is mandatory. Also please look for immediate joiners. Job Description : We are looking for a dedicated and experienced Technical Business Analyst to join our application support team, focusing on resolving issues for our Shopify-based systems. The ideal candidate will have over 7 years of experience in technical analysis and support roles, with a strong ability to troubleshoot and resolve issues quickly. Prior experience with Shopify is a significant advantage. Key Responsibilities : - Issue Resolution : Analyze, diagnose, and resolve technical issues that arise within the Shopify environment, working closely with developers, stakeholders, and support teams. - Requirement Analysis : Gather, analyze, and document requirements for issue resolutions and enhancement requests from various business units. - Root Cause Analysis : Perform thorough root cause analysis for recurring problems and work with the development team to implement lasting solutions. - Prioritization & Triage : Effectively prioritize incoming issues based on business impact and urgency, ensuring critical issues are resolved promptly. - Collaboration : Work collaboratively with the Shopify development team to provide clear and actionable information for issue resolution and to improve system performance. - Client Interaction : Communicate effectively with business stakeholders to understand their issues, provide regular updates, and guide them through resolution processes. - Process Improvement : Identify opportunities to streamline support processes and suggest improvements for faster and more efficient resolutions. - Documentation : Maintain up-to-date documentation of support processes, known issues, resolutions, and best practices for future reference. - Monitoring & Reporting : Track support metrics and generate regular reports on issue trends and resolution efficiency. Qualifications : - Experience : 5+ years of experience as a Technical Business Analyst or Application Support Engineer, preferably in a fast-paced, high-volume environment. Technical Proficiency : - Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs. - Familiarity with Shopify or similar e-commerce platforms is a significant advantage. - Knowledge of SQL or other data querying languages for data analysis Analytical Skills : Strong problem-solving skills with the ability to analyze complex systems and data to identify and resolve issues. Communication : Excellent written and verbal communication skills, with the ability to simplify technical details for non-technical stakeholders. Project Management : Ability to manage and prioritize multiple support requests while maintaining attention to detail and meeting deadlines. Documentation : Experience creating and maintaining detailed technical and process documentation. Team Player : A collaborative mindset with the ability to work well within cross-functional teams. Preferred Skills : - Experience working in Agile or Scrum environments. - Familiarity with logging and monitoring tools used for diagnosing issues. - Knowledge of SQL or other data querying languages for data analysis.

Job Summary : We are seeking a highly skilled - FileNet Support Lead- with expertise in - FileNet Content Engine (CE), IBM Content Navigator, Java/J2EE, RESTful Services, SQL, JavaScript, and Dojo . The ideal candidate should have experience in leading a support team , troubleshooting technical issues, and effectively communicating with various stakeholders. This role involves managing application support for FileNet-based web applications, ensuring system stability, and optimizing performance. Key Responsibilities : - Technical Support & Issue Resolution : - Lead the support and maintenance of web applications built on - FileNet Content Engine (CE), IBM Content Navigator, and Java/J2EE- - Troubleshoot Java, JavaScript, Dojo, SQL, and RESTful API-related- issues. - Perform root cause analysis (RCA)- and implement fixes for production issues. - Optimize database performance, ensuring smooth operation of Oracle SQL databases. - Ensure application security, scalability, and performance enhancements. - Perform - unit and integration testing- for application changes and fixes. Team Leadership & Stakeholder Communication : - Lead and mentor the support team, ensuring efficient issue resolution. - Coordinate with cross-functional teams, including developers, infrastructure teams, and business stakeholders - Act as the primary point of contact- for customer interactions regarding system issues, updates, and enhancements. - Track incidents, service requests, and problem resolutions , ensuring timely delivery. - Maintain clear and professional communication via emails, reports, and documentation . System Monitoring & Optimization : - Monitor system health, logs, and database performance. - Ensure compliance with service-level agreements (SLAs) for incident resolution. - Implement best practices for data integrity, system reliability, and process automation- . Continuous Improvement & Documentation : - Identify opportunities to improve system performance and support processes. - Maintain detailed - technical documentation, SOPs, and knowledge base articles. - Stay updated with the latest - FileNet, IBM Content Navigator, Java, and database- trends and updates. Required Skills & Experience : - 5+ years of experience in supporting web applications built on FileNet CE, IBM Content Navigator, and Java/J2EE. - Strong expertise in SQL databases, particularly Oracle . - Hands-on experience with JavaScript, Dojo, and front-end troubleshooting . - Knowledge of RESTful APIs and experience in API integration. - Experience in unit and integration testing- methodologies. - Proven ability to troubleshoot performance issues, resolve incidents, and optimize applications. - Strong communication and email writing skills , with the ability to explain technical issues to non-technical stakeholders. - Experience in coordinating with multiple teams, tracking deliverables, and managing customer interactions. Preferred Qualifications : - Experience working in an ITIL-based support environment . - Exposure to cloud-based FileNet solutions- - Familiarity with automation and scripting tools- for system monitoring and maintenance. - Certification in FileNet, IBM Content Navigator, or related technologies