Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : VMWare Cloud Administration Good to have skills : Cloud InfrastructureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an VMware Cloud Administration SME you will be responsible for managing and optimizing VMware-based cloud environments. Roles & Responsibilities:- Cloud Infrastructure Management:Administering VMware environments, including ESXi hosts and vCenter.- Monitoring & Troubleshooting:Identifying and resolving issues within the cloud infrastructure.- Security & Compliance:Ensuring security measures and compliance within the virtualized environment.- Patch Management & Upgrades:Performing regular maintenance tasks to keep systems updated.- Collaboration & Implementation:Working with IT teams to plan and deploy new cloud solutions.- Technical Support:Providing Level 1 and Level 2 support for VMware-related incidents.- Expected to be an SME- Design, deploy, and maintain VMware vSphere infrastructure, including ESXi hosts and vCenter Server.- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication with clients- Implement best practices for system/application support- Conduct regular training sessions for team members Professional & Technical Skills: - Must To Have Skills: Proficiency in VMWare Cloud Administration- Good To Have Skills: Experience with Cloud Infrastructure. VMWAre ESXi, Windows, Storage Cloud Design and Build - Strong troubleshooting skills in VMWare Cloud Administration-VMware/Cisco UCS/NetApp experience preferred - Knowledge of virtualization technologies- Experience in cloud infrastructure management Additional Information:- The candidate should have a minimum of 5 years of experience in VMWare Cloud Administration- This position is based at our Bengaluru office- A 15 years full-time education is required -Able to work in 247 shifts Qualification 15 years full time education