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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

gurugram

Posted:20 hours ago| Platform:

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Skills Required

switching software defined networking networking bgp troubleshooting eigrp kubernetes python openflow ccnp ospf docker sdwan routing firewall linux hsrp mpls openstack aws cloud computing ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Software Defined Network and Operations

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to maintain high-quality service and provide effective solutions, all while deepening your product knowledge to enhance client satisfaction and system performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor system performance and proactively address potential issues before they escalate. Professional & Technical
Skills:

-
Must To Have Skills:

Proficiency in Software Defined Network and Operations.- Strong analytical skills to assess and resolve technical issues.- Experience with network configuration and management tools.- Ability to work collaboratively in a team-oriented environment.- Familiarity with troubleshooting methodologies and best practices.
Additional Information:- The candidate should have minimum 7.5 years of experience in Software Defined Network and Operations.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

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Application Tech Support Practitioner