Application Support Specialist - L1 & L1.5

Introduction & Summary

We are seeking an experienced Application Support Specialist with 2 to 4 years of expertise in SAP functional areas. The individual will be responsible for daily management and support of SAP users, focusing on incident management, troubleshooting, and performing non-regression testing. Candidates must possess a solid understanding of SAP transaction codes and be ready to provide technical training and support.

Main Responsibilities

The core duty of this role includes providing first-level support within SAP.

• Provide level 1 support for SAP with basic transaction code knowledge.
• Deliver technical support, training, and troubleshooting for end-users.
• Monitor SAP jobs and Idoc processing.
• Troubleshoot and fix bugs in failed SAP jobs.
• Re-run jobs that have ended with errors.
• Assist clients in understanding level 1 SAP activities.
• Perform Non-regression testing during monthly releases.
• Train and support junior SAP technicians.
  

Key Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2 to 4 years of experience supporting SAP functional areas.
• Functional knowledge of SAP modules including FICO, MM, SD, PP, QM, EHS, LE, PM.
• Interface knowledge with both SAP and Non-SAP systems.
• ITIL certification.
  

Nice to Have

• Relevant certifications such as SAP Certified Technology Associate and SAP Certified Development Associate.
• A familiarity with the latest SAP technologies, tools, and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate within a team.
• Knowledge of ITSM processes including Incident, Problem, and Change Management.
  

Other Details

This position requires commitment to a 24x7 rotational shift pattern to accommodate global support across US, EU, and Asia. Ideal candidates will be eager to contribute to meaningful projects within a dynamic and innovative environment.