Application Support Lead

Role & responsibilities

As an Application Support Engineer, you are accountable for ensuring 24/7 application uptime in

the production environment. You manage and resolve ServiceNow tickets related to the

application, and proactively safeguard the production environment against potential security

threats. Your responsibilities span both the technical and infrastructure aspects of application

support, ensuring reliability, performance, and compliance at all times.

Preferred candidate profile

Who is well experienced in Production Application Support role in maintaining

Microservice based Applications in AWS Cloud

• Application monitoring using Dynatrace Dashboards, Logs, Alerts, Log Filtering

• Well versed with Kubernetes preferably EKS

• Good understanding of Microservices and Java Spring boot – Check code, Identify

issues from the logs, Create quick fixes, Testing

• Monitor and troubleshoot complex application issues, ensuring high availability of our

production environments.

• Excellent understanding of AWS Services – EC2, AWS Networking, Security groups,

Load balancers, Route53, EKS, S3, EBS, SQS, SNS, API Gateway

• Excellent understanding of DevOps – Pipelines, Pipeline stages, Pipeline

Troubleshooting, Production moves.

• Manage back-ups and recovery via a back-up tool or scripts so that back-ups are taken

on a regular schedule and stored in a Cloud Storage service with appropriate tools

• High level understanding of authentication and authorization process.

• AWS Certificate management

• Apply patch updates to the servers.

• Excellent communication skills

• Excellent Understanding of Terraform scripting, Shell Scripts, Kubernetis manifests

• Willingness to learn and extending the help to other teams

Desired to Have Skills

• Mule soft or any other ESB basic knowledge

• AWS DynamoDB, PostgreSQL

• AWS MSK

• AWS Cognito Basic knowledge

• Develop and maintain infrastructure as code (IaC) utilizing tools like Terraform or

CloudFormation.

• Maintain and enhance container orchestration systems, primarily using Kubernetes or

Docker Swarm.

• Stay up-to-date with emerging DevOps trends, tools, and technologies for continuous

improvement.

Required Qualifications

Must-Have:

• 2-4 years of experience in Application Development and Support .

• Proficiency in scripting languages such as Terraform, Python, Bash or PowerShell.

• Experience with CI/CD tools like Azure DevOps, GitLab CI or Travis CI.

• Comprehensive knowledge of cloud platforms (AWS) and their services.

• In-depth understanding of containerization technologies (Docker, Kubernetes).

• Strong expertise in monitoring tools (Dynatrace or Prometheus, Grafana, ELK Stack).

• Excellent communication and collaboration skills.

• Should be open to work in shifts.

• Nice-to-Have:

• Experience with Configuration Management tools (Ansible, Puppet, Chef).

• Cloud Experiences – Azure, Google Cloud.

• Knowledge of Agile and Scrum methodologies.

• Experience in enterprise-level application environments.

• Relevant certifications such as AWS Certified DevOps Engineer or Kubernetes

Certification.

Compensation and Benefits

• Competitive salary and performance-based bonus.

• Hybrid work mode (3 days in office, 2 days remote).

• Work from home for night shifts.

• Health and wellness programs including comprehensive medical and dental insurance.

• Retirement savings plan with company match.

• Generous paid leave including vacation, sick leave, and holidays.

• Opportunities for professional development and training.

• Access to cutting-edge technology and tools.

Additional Information

• Be part of a dynamic team that drives innovation in one of the largest tire manufacturers

globally.

• Contribute to a collaborative culture that values creativity, inclusion, and continuous

improvement.

• Exciting career growth opportunities within a global company with a commitment to

excellence.