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Application Support Engineer

The Depository Trust & Clearing Corporation (DTCC)

4 - 9 years

6 - 11 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Unix Linux Db2 Javascript Perl Windows Informatica Oracle Technical support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits
Pension
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to bring up and resolve technical support incidents.

Your Primary Responsibilities:

Verify analysis performed by team members and implement changes required to prevent reoccurance of incidents
Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
Collaborate with internal teams to provide answers to application issues and escalate to as needed
Validate and submit responses to requests for information from onging audits

**NOTE: The Primary Responsibilities of this role are not limited to the details above.

Qualifications:

Minimum 4+ years of related experience
Bachelors degree (preferred) or equivalent experience

Minimum of 4+ years of related experience in Application Support.
Bachelors degree preferred or equivalent experience.
Solid Experience in Application Support.
Hands on experience in Unix, Linux, Windows, SQL/PLSQL
Familiarity working with relational databases (DB2, Oracle, Snowflake)
Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
Scheduling Tool experience (CA AutoSys, Control-M)
Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend)
Strong problem-solving skills with the ability to think creatively.

Please contact us to request accommodation.

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The Depository Trust & Clearing Corporation (DTCC)

Financial Services

Jersey City NJ

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Application Support Engineer