Application Support Engineer (Perl / HP Exstream)

About the Role

Application Support Engineer

Key Responsibilities:

1. Invoice Monitoring & Processing

• Monitor invoice files daily from ~13 integrated applications.
• Validate invoice processing status and perform root cause analysis for failures or delays.
• Generate PDF invoices using Perl commands within the Perl application environment.
• Share generated invoices with users based on ticket requests.

2. HP Exstream & Invoice Design

• Work with HP Exstream for invoice template design, configuration, and troubleshooting.
• Support invoice generation workflows and ensure accurate formatting and output.

3. Application Support & Maintenance

• Perform daily health checks of servers and monitor the stability of the PDFRM application.
• Act as the owner for application maintenance, performance monitoring, and issue resolution.
• Monitor the SAFIR application for invoice posting status across downstream systems.

4. Ticket Management (SNOW)

• Handle incidents, service requests, and change tasks in ServiceNow (SNOW).
• Troubleshoot user-raised issues, provide resolutions, and update ticket status.
• Ensure timely ticket closure and maintain communication with stakeholders.

5. Technical Integration Support

• Work with systems using Java, SOAP, and REST web services.
• Understand data flow between applications and support integration scenarios.

Required Technical Skills

• Strong experience in Perl scripting.
• Hands-on experience with HP Exstream for invoice design.
• Good understanding of Java applications and SOAP/REST APIs.
• Strong troubleshooting and analytical skills in a production support environment.
• Experience with Linux/Unix commands for running scripts and monitoring applications.
• Knowledge of ServiceNow (SNOW) ticketing tool.
• Experience in Finance/Billing/Invoice domains is an advantage.
• Knowledge of PDF generation tools or similar document technologies.
• Exposure to batch jobs, schedulers or automation tools.
• Basic understanding of SQL.