Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Convergent Mediation (CM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Troubleshoot and resolve technical issues in a timely manner. Collaborate with cross-functional teams to address system-related challenges. Contribute to the improvement of application performance and stability. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BRIM Convergent Mediation (CM). Strong understanding of software troubleshooting and problem-solving. Experience in analyzing and resolving technical issues within critical business systems. Knowledge of application support best practices and methodologies. Familiarity with incident management and change management processes. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Mediation (CM). This position is based at our Bengaluru office. A 15 years full-time education and good to have certification is required. Qualifications 15 years full time education and good to have certification