Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective troubleshooting and resolution of application issues.- Perform root cause analysis and implement preventive measures.- Collaborate with cross-functional teams to enhance application performance.- Conduct regular audits to identify areas for improvement. Professional & Technical Skills:- Must To Have Skills:Proficiency in Electronic Medical Records (EMR).- Strong understanding of software troubleshooting and debugging.- Experience in analyzing and resolving complex application issues.- Knowledge of database management systems and SQL queries.- Familiarity with ITIL processes and incident management.- Good To Have Skills:Experience with healthcare industry applications.- Experience with cloud platforms such as AWS or Azure.- Knowledge of scripting languages like Python or PowerShell.- CBORD, GetWell Network, Sonifi Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).- Expertise in maintaining Clinical software products/appications-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours - This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education