Application Support Engineer

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Amazon Connect

Good to have skills :Python (Programming Language), AngularMinimum
12 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot problems, ensuring that systems operate smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance operational effectiveness, all while maintaining a focus on delivering high-quality service to stakeholders.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills:

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Must To Have Skills:

Proficiency in Amazon Connect.- Good To Have
Skills:

Experience with Python (Programming Language), Angular.- Strong understanding of cloud-based application support.- Experience in troubleshooting and resolving technical issues.- Familiarity with system integration and API management.
Additional Information:- The candidate should have minimum 12 years of experience in Amazon Connect.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education