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Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

microsoft azure iaas networking concepts rbac iam azure active directory continuous integration aks microsoft azure ci/cd azure devops acr git servicenow azure iaas vpn paas powershell expressroute terraform arm vnets itil jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Application Support Engineer

Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills Microsoft Azure PaaS

Good to have skills NA
Minimum 3 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain the integrity of the applications you support. Your role will be pivotal in ensuring that the systems are reliable and meet the needs of the organization, contributing to overall business success. Infrastructure Support:

Provide day-to-day support for Azure-based IaaS and PaaS workloads, including VMs, virtual networks, load balancers, App - Services, Azure SQL, Storage accounts, Azure Functions, and more.

Monitor and maintain cloud environments using Azure Monitor, Log Analytics, and other native tools.

Manage patching, backup, and disaster recovery solutions using Azure Backup, Azure Site Recovery (ASR), and other relevant tools.

Support automation of infrastructure provisioning and configuration using Azure ARM/Bicep templates, PowerShell, or Terraform.

Manage Windows server related issues like High CPU/Mem Usage, Low Disk Space, BSOD, Frequent reboot etc. Security & Compliance:

Implement and support security policies, RBAC, NSGs, firewalls, and encryption as per compliance guidelines.

Manage Azure policies, blueprints, and governance controls.

Conduct regular audits and ensure infrastructure adheres to compliance and security standards (e.g., ISO, SOC, GDPR). Performance & Cost Optimization:

Monitor and optimize performance of IaaS and PaaS services.

Track and manage cost using Azure Cost Management & Billing tools.

Recommend right-sizing or refactoring options to improve efficiency and cost-effectiveness. Documentation & Collaboration:

Create and maintain technical documentation, SOPs, and knowledge base articles.

Work closely with application teams, developers, and other infrastructure teams to support deployments and troubleshoot issues. Preferred
Qualifications:

Microsoft CertifiedAzure Administrator Associate or Azure Solutions Architect.

Experience supporting hybrid cloud environments (on-prem + Azure).

Familiarity with containerized services (AKS, ACR) and serverless technologies.

Exposure to ITIL processes and tools like ServiceNow, Jira, or similar. Soft
Skills:

Strong problem-solving and analytical skills.

Excellent communication and interpersonal abilities.

Ability to work independently and in a team environment.

Strong attention to detail and documentation discipline.
Additional Information:

The candidate should have minimum 3 years of experience in Microsoft Azure PaaS.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Bachelors degree in Information Technology or related field.

3+ years of hands-on experience managing Azure IaaS and PaaS environments.

Strong understanding of networking concepts (VNETs, NSG, VPN Gateway, ExpressRoute).

Solid experience with Azure Active Directory, IAM/RBAC, and security best practices.

Proficiency in scripting (PowerShell, Azure CLI) and infrastructure as code (ARM/Bicep/Terraform).

Familiarity with Azure DevOps, CI/CD pipelines, and Git integration.
Qualification 15 years full time education

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Application Support Engineer