Application Support Digital Channels Team

Job Description:

Provide Omni Channel Production Application Support and Maintenance for IDBI Banks Digital Channels ecosystem. Ensure seamless functioning and high availability of retail digital banking applications across multiple customer touchpoints.Collaborate closely with business, IT, and infrastructure teams for issue resolution and enhancement deployment.

• Support the newly introduced Omni Channel Production Application for Digital Banking services.
• Troubleshoot retail customer issues and provide timely resolutions for DBD (Digital Banking Department) and ITD (Information Technology Department) teams.
• Participate in DC-DR (Data Center – Disaster Recovery) drill activities to ensure business continuity.
• Handle Production Application Patch Deployment and monitor post-deployment stability.
• Provide technical support for integration of new digital banking features such as Bill Payments, eNACH, NEFT, IMPS, Credit Card Payments, and other enhancements as required by IDBI Bank.
• Maintain coordination with vendors, internal stakeholders, and cross-functional teams to ensure system reliability and quick turnaround.
• Prepare support documentation, standard operating procedures (SOPs), and knowledge base for recurring issues.

Skills Required:

• Proficient in Java, PL/SQL, Web Services, Angular, React JS.
• Exposure to Android and iOS (mobile technologies) preferred.
• Knowledge of Digital Banking Channels (Internet Banking, Mobile Banking, Payments, etc.).
• Understanding of banking domain and operational processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Certifications: Mandatory: Core Java Optional but preferred Optional: Android / iOS Technologies Preferred for candidates supporting mobile-based applications.

Educational Qualification:

Bachelor’s Degree in Computer Science, Information Technology, or related field.

Project Management: