Application Engineer DevOps 4.0

As an Application Engineer, your key responsibilities are to:

• Commission standardized, as well as pilot (not yet fully standardized), applications and software systems into complex industrial automation system landscapes in the paper industry, ensuring seamless integration and optimal performance.
• Configure and optimize all applications purchased by the customer, either on-

premise or as-a-service, tailoring them to meet specific requirements and cus- tomer standards.

• Develop projects to improve the usability of platforms and applications, as well as

provide our Team with new tools we can use to improve our services.

• Collaborate closely with your peers in the 1st, 2nd and 3rd level support organiza- tions, providing exceptional back-office support and troubleshooting assistance to customers.
• Conduct comprehensive system testing to verify and validate software functional-

ity, performance, and reliability.

• Provide technical training and guidance to customers, fostering positive relation- ships and ensuring long-term client satisfaction.
• Determine and define requirements for the system and products in advance in consultation with the customer.
• Develop and perform AI-supported data analytics in conjunction Papermak- ing/Process Technologists within the scope of our service offerings.
• Engage in know-how transfer from R&D to the OPL for newly developed Products and document processes, procedures, and system configurations, ensuring accu- rate and accessible records.
• Expand and keep up-to-date our internal project documentation related templates

and contribute to continuous improvement of our processes & tools.

• Maintain up-to-date knowledge of industry trends, emerging technologies, and best practices to continuously improve the quality of service.

As an Application Engineer, you will need:

• Bachelor's degree in Automation Engineering, Computer Science, or a related field.
• A minimum of 3 years of experience in software system commissioning, configura- tion, and support, preferably in the paper industry.

• Strong technical skills, including proficiency in industrial automation systems and software applications as well as industrial network protocols.
• Excellent problem-solving abilities and a keen eye for detail.
• Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to a diverse audience.
• Self-motivated and proactive, with the ability to work independently or as part of a team.
• Willingness to travel as needed for commissioning projects and customer support.
• Able to work in network structures and cross-functional, multi-cultural teams.