Application Administrator

Application Administrator

This role serves as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues, and provides application-level expertise, augmenting the skills and the expertise available via the service desk.

The ideal candidate will be a solution driven, customer focused individual with a passion for content management and team collaboration.

Responsibilities

• Provide technical support for primarily the DPD application part of the Application service in Azure hosted as an application in SharePoint as a mission critical environment. 
• Understanding of the DPD integration 
• Understanding of DPD Projects for troubleshooting of problems
• Understanding of Azure and implementation of applications in Azure App Services
• Understanding of SharePoint online
• Manage, support, and resolve complex software, vendor, and proprietary technical issues
• Monitor applications, document and analyze problems, and publish maintenance schedules
• Identify and resolve medium to highly complex production problems for support of applications
• Identify proactive solutions for recurring technology occurrences to benefit the business
• Maintain system documentation 
• Provide support and training to end-users
• Maintain current knowledge of relevant technologies as assigned
• Maintain SLA, system availability, capacity management and performance KPI
• Collaborate and interact with various stakeholders including the ICT and Development teams
• Work closely with application development teams and vendors to tune and troubleshoot applications
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
• Participate in efforts to develop and implement processes for application and system monitoring
• Participate in efforts to implement application updates to include upgrades, patches and new releases
• Develop work plans and track/report status of assigned projects/tasks
• Responsible for problem management activities such as issue resolution and root cause analysis

Qualifications

Skills

• Understand software requirements in Azure
• Understand the workflow and process requirements of complex application systems
• Knowledge of Windows / Microsoft Server Technologies including Azure, Hyper-V, SQL, Email, PowerShell, core LAN/WAN networking concepts, IIS, Javascript, HTML and JSON
• Excellent problem solving/analytical skills and knowledge of analytical tools
• Excellent verbal, written communication and ability to work well with others
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
• Ability to effectively interface with technical and nontechnical staff at all organizational levels

Experience

• Willing to work in IT administration support
• Demonstrated experience in troubleshooting, repair, and maintenance of technology to include hardware and networking