App Support Trainee

Bonzer Business Solutions Pvt Ltd.

0 - 4 years

1 - 2 Lacs

Gurugram

Posted:22 hours ago| Platform:

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Skills Required

App Support linux system administration redhat linux networking training nfs server ansible docker yum system administration git apache linux administration devops linux jenkins shell scripting mysql lvm ubuntu dns sql server aws centos itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide level 1 & level 2 support for application-related issues, ensuring timely resolution and user satisfaction.
Monitor application performance and troubleshoot issues as they arise.Making sure that customers query and issues resolved with-in SLA.Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue statusAssist in the deployment of new applications and updates.Document and track support requests using the companys ticketing system.Collaborate with development team to identify and resolve issues.Ready to work in rotational shifts.Qualification - GraduationTechnical skills :QGood understanding and knowledge of Linux ( Red hat/Centos).Understanding of any ticketing systemGood understanding of ITIL processBasics of MS SQLSoft skills required :Good written and spoken EnglishProactive andself drivenTaking responsibility and proven record of improvements

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App Support Trainee