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0 - 4 years

1 - 2 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Full Time

Job Description

Provide level 1 & level 2 support for application-related issues, ensuring timely resolution and user satisfaction.
Monitor application performance and troubleshoot issues as they arise.Making sure that customers query and issues resolved with-in SLA.Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue statusAssist in the deployment of new applications and updates.Document and track support requests using the companys ticketing system.Collaborate with development team to identify and resolve issues.Ready to work in rotational shifts.Qualification - GraduationTechnical skills :QGood understanding and knowledge of Linux ( Red hat/Centos).Understanding of any ticketing systemGood understanding of ITIL processBasics of MS SQLSoft skills required :Good written and spoken EnglishProactive andself drivenTaking responsibility and proven record of improvements

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