Analyst Voice Quality

The job is located in Gurugram with US Shift timings (6:30 pm to 3:30 am and 7:30 pm to 4:30 pm). As a part of this role, you will be responsible for conducting call evaluations and one-to-one feedback sessions to share quality feedback. You will also participate in calibration sessions and work towards establishing a positive work relationship by collaborating with other members of the Voice Quality and operations teams. To excel in this role, you should possess excellent written & verbal communication skills in English. Basic knowledge of Excel is required. You should have the ability to connect well within and outside the team, possess a problem-solving attitude, and handle problems and unexpected issues efficiently. Working both independently and in a group professionally to ensure timely task completion is crucial. Additionally, being responsible and punctual in reporting to the office on time is essential. The ideal candidate should have a minimum of 1-2 years of relevant experience to be considered for this position.,