Analyst Voice Quality

Role Overview: You will be responsible for conducting call evaluations, providing feedback, participating in calibration sessions, handling client calls, and conducting project trainings. Additionally, you will need to establish positive work relationships and collaborate with other teams in Voice Quality and Operations. Key Responsibilities: - Conduct call evaluations and one-to-one feedback sessions - Participate in calibration sessions - Handle client calls and provide project trainings - Establish a positive work relationship and collaborate with team members Qualifications Required: - Excellent written and verbal communication skills - Basic knowledge of Excel - Ability to connect well within and outside the team with a problem-solving attitude - Capacity to handle problems and unexpected issues efficiently - Professional group work skills to ensure timely task completion,