Company: Amrutam Location: Remote Reporting To: Founders Compensation: 8-12 LPA Experience: 8+ years Industry Preference: D2C, FMCG, or Wellness About Amrutam: Amrutam is a leading Ayurvedic wellness brand dedicated to promoting holistic health through authentic Ayurvedic products and personalized guidance. With a strong commitment to quality and tradition, Amrutam offers a range of ethically sourced and natural products formulated as per ancient texts , alongside a robust telemedicine platform connecting individuals with experienced Ayurvedic doctors. Our mission is to make Ayurveda accessible and effective for everyone, fostering a community dedicated to well-being. Position Summary: Amrutam is seeking a dynamic and experienced Chief Relationship Officer (CRO) to lead our critical Doctor Support and Customer Experience segments. This strategic role will be responsible for nurturing and expanding our relationships with both our network of Ayurvedic doctors and our valued customers. The CRO will be a key member of the leadership team, representing these vital parts of the organization and playing a pivotal role in shaping Amrutam's growth and reputation. The ideal candidate will possess a deep understanding of customer-centric approaches, community building, and operational excellence, with a passion for the wellness or D2C space. Key Responsibilities: 1. Doctor Support & Engagement: Strategic Development: Develop and execute a comprehensive strategy to attract, onboard, retain, and engage Ayurvedic doctors on Amrutam's telemedicine platform. Relationship Management: Build strong, lasting relationships with individual doctors and doctor associations, fostering a collaborative and supportive ecosystem. Platform Optimization: Collaborate with product and tech teams to enhance the telemedicine platform's user experience for doctors, addressing their needs and feedback. Content & Training: Oversee the creation and dissemination of valuable resources, training materials, and continuous learning opportunities for doctors. Performance Monitoring: Establish KPIs for doctor engagement and satisfaction, regularly analyzing data to identify areas for improvement. Community Building: Foster a vibrant online and offline community for Amrutam's network of doctors, facilitating knowledge sharing and collaboration. 2. Customer Experience (CX) & Success: Customer Journey Mapping: Define and optimize the end-to-end customer journey for all Amrutam products and services, ensuring seamless and delightful interactions. Service Excellence: Lead and mentor the customer support team, instilling a culture of empathy, responsiveness, and proactive problem-solving. Feedback & Insights: Implement robust systems for collecting customer feedback, analyzing insights, and translating them into actionable improvements across the organization. Retention & Loyalty: Develop and implement strategies to enhance customer retention, loyalty, and advocacy. Complaint Resolution: Oversee the efficient and effective resolution of customer complaints, turning challenges into opportunities for trust-building. Personalization: Explore and implement strategies for personalized customer engagement and communication. 3. Leadership & Representation: Strategic Leadership: Contribute to the overall strategic direction of Amrutam as a member of the leadership team. Cross-Functional Collaboration: Work closely with Marketing, Product, Sales, and Operations teams to ensure alignment and a unified approach to customer and doctor engagement. Budget Management: Manage budgets related to doctor support and customer experience initiatives. Team Building & Development: Recruit, train, and develop a high-performing team focused on relationship management and customer success. Brand Advocacy: Act as a brand ambassador, championing Amrutam's values and mission. Reporting: Provide regular, insightful reports to the Founders and leadership team on key metrics, achievements, and challenges. Qualifications: Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Management, or a related field. Master's degree preferred. Minimum four years of progressive experience in customer success, relationship management, community management, or a similar role, with at least 3 years in a leadership position. Proven track record of building and managing strong relationships with diverse stakeholders. Demonstrable experience in the D2C, FMCG, or Wellness industries is highly preferred. Strong understanding of telemedicine platforms and the healthcare ecosystem is a significant advantage. Exceptional communication (written and verbal), interpersonal, and presentation skills. Analytical mindset with the ability to interpret data and make data-driven decisions. Proven ability to lead, motivate, and develop high-performing teams. Strategic thinker with a hands-on approach and a results-oriented mindset. Passion for Ayurveda and holistic wellness.
Location: Gwalior Department: QA &QC Executive CTC: 15000 to 30000 Job Overview We are looking for a meticulous and committed Quality Control & Quality Assurance Executive to ensure that our Ayurvedic products meet the highest standards of purity, safety, and compliance. The ideal candidate will be responsible for testing raw materials, monitoring production processes, and assuring that all products comply with Ayush, FDA, PETA,FSSAI and GMP guidelines. Key Responsibilities Quality Control (QC) Inspect and test incoming raw herbs, powders, oils, and other ingredients for purity and authenticity. Conduct in-process checks during manufacturing to ensure adherence to product specifications. Test finished goods for quality, stability, and compliance with set standards. Maintain proper sampling, testing, and retention of product samples as per SOPs. Ensure packaging quality and labeling accuracy. Quality Assurance (QA) Develop and maintain SOPs for production, cleaning, storage, and packaging. Ensure compliance with GMP , Ayush , FDA, PETA and FSSAI regulations. Maintain batch manufacturing records, product release documents, and audit reports. Conduct internal audits and prepare for external audits by regulatory bodies. Identify non-conformities, perform root cause analysis, and ensure corrective & preventive actions (CAPA). Train production teams on hygiene, GMP, and quality standards. Requirements Bachelor’s degree/Diploma in BSC, MSC, B Pharma, M Pharma, Diploma in Pharmacy 1-5 years of QC/QA experience in Ayurvedic, herbal, nutraceutical, or food manufacturing. Familiarity with Ayush, FDA,PETA, GMP and FSSAI guidelines and testing protocols for herbal products. Knowledge of herbal ingredient identification, adulteration detection, and stability testing. Key Competencies High attention to detail and commitment to quality. Proactive problem-solver with a process-oriented mindset. Strong coordination skills with production and R&D teams. Understanding of Ayurvedic raw materials and formulations. Benefits Opportunity to work with a fast-growing Ayurvedic wellness brand. Exposure to traditional herbal formulations and modern quality systems.
Job description Company: Amrutam Location: Gwalior Company Description Amrutam is a global Ayurvedic lifestyle brand dedicated to making Ayurveda accessible, authentic, and contemporary. We provide holistic solutions for health, wellness, and beauty through products like Ayurvedic Malts, natural personal care, and wellness items. Each formulation is crafted using textbook-authentic methods at our own manufacturing facility. Beyond products, Amrutam fosters a community committed to mindful living with online Ayurvedic consultations, educational content, and a wellness ecosystem. We aim to make Ayurveda a household practice worldwide and are trusted by over 5,00,000 customers globally. Role Overview As a Graphic Designer, you will be responsible for conceptualising and creating compelling visuals for Amrutam’s marketing campaigns, social media, website, packaging, and other brand assets. Your designs will help build a strong brand identity, drive engagement, and make Ayurveda more relatable for modern audiences. Key Responsibilities 1. Creative Design & Visual Storytelling Design engaging creatives for digital platforms — social media, website, app, email, and WhatsApp. Support product launches and campaigns with fresh, impactful visuals. Develop brand-consistent graphics, illustrations, and templates. 2. Marketing Collaterals Create marketing assets such as banners, posters, presentations, infographics, and event creatives. Work closely with marketing teams to bring campaign ideas to life visually. Support influencer and partnership campaigns with customized design requirements. 3. Branding & Packaging Assist in the design of product packaging and offline marketing materials. Ensure all visual communication aligns with Amrutam’s brand guidelines and Ayurvedic essence. 4. Collaboration & Innovation Collaborate with content, marketing, and product teams to brainstorm and execute creative ideas. Stay updated with design trends, cultural moments, and digital innovations to keep Amrutam’s design fresh and aspirational. Maintain and manage creative asset libraries for easy team access. What we are looking for Freshers to 2 years of experience in graphic design (internship/project experience also considered). Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and/or tools like Figma, Canva. Strong portfolio showcasing design skills, creativity, and storytelling ability. Understanding of design principles, typography, and colour theory. Ability to balance creativity with functionality, ensuring designs drive engagement and conversions. Passion for Ayurveda, wellness, and purpose-driven branding is a plus. Skills Must-have familiarity : Adobe Photoshop, Illustrator, Canva/Figma. Good-to-have: After Effects/Premiere Pro for motion graphics, basic video editing, and UI/UX knowledge. Why Join Us Opportunity to shape the visual identity of a fast-scaling Ayurvedic D2C brand. Work on diverse design projects across digital, social, and offline platforms. Collaborative, creative, and impact-driven culture.