AM - Transaction Monitoring

Role & responsibilities

• Drive individual and team goals including but not limited to service levels, productivity, CSAT, escalation rates, error rates and quality metrics.
• Proactively communicate with Stripe on daily operational matters.
• Partner with training and quality to ensure training and refresher training needs are identified and delivered.
• Provide timely Specialist reviews and handle all team member professional development.
• Operate like an SME. Always provide support to the team, including the handling of customer queries.
• Facilitate regular Team meetings to ensure updates are delivered consistently and staff have an input into day-to-day operations.
• Work with RTAs to ensure queues are healthy and staffed appropriately.

Preferred candidate profile

• Minimum 2 years experience in managing a team within KYC and compliance Operations.
• Language Proficiency in all supported languages: CEFR C2 level mastery.
• Strong customer focus with Excellent problem-solving, logical reasoning and decision-making skills
• Ability to work under pressure in a faced paced environment with limited structure
• 5+ years of Compliance and AML Investigations experience preferably in an innovative environment such as a crypto company or fintech.
• Crypto/web3 experience preferred.
• Interest in applying innovative investigation techniques to emerging digital technologies
• Demonstrated knowledge of Financial Crimes Compliance regulations, requirements, and tools.
• Strong written and verbal communication skills with the ability to communicate at the executive level
• Experience collaborating with stakeholders across technical and non-technical groups
• ACAMS or ACFCS certification preferred
• Knowledge of global regulatory requirements preferred (FinCEN)