Objectives of this role Support the MD primarily and provide additional support to executive team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently Maintain and refine internal processes that support high-ranking executives companywide, and coordinate internal and external resources to expedite workflows Manage communication with employees by liaising with internal and external executives on various projects and tasks Plan and orchestrate work to ensure that senior executives priorities are met, organizational goals are achieved, and best practices are upheld Responsibilities Manage professional and personal scheduling for MD, including agendas, mail, email, phone calls, client management, and other company logistics Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives Manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals Provide administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database Maintain professionalism and strict confidentiality with all materials Organize team communications and plan events, both internal and off-site Required skills and qualifications Four or more years of experience in an administrative role reporting directly to upper management Excellent written and verbal communication skills Strong time-management skills and an ability to organize and coordinate multiple concurrent projects Proficiency with office productivity tools and an aptitude for learning new software and systems Flexible team player, willing to adapt to changes and unafraid of challenges Ability to maintain confidentiality of information related to the company and its employees Preferred skills and qualifications Experience in overseeing budgets and expenses Experience in developing internal processes and filing systems

Key Responsibilities: 1. Collaborate with development teams to design, develop, and maintain infrastructure for our highly available and scalable applications. 2. Automate processes using Python scripting to streamline the deployment and monitoring of our applications. 3. Monitor and manage cloud infrastructure on AWS, including EC2, S3, RDS, and Lambda. 4. Implement and manage CI/CD pipelines for automated testing and deployment of applications. 5. Troubleshoot and resolve production issues, ensuring high availability and performance of our systems. 6. Collaborate with cross-functional teams to ensure security, scalability, and reliability of our infrastructure. 7. Develop and maintain documentation for system configurations, processes, and procedures. Key Requirements: 1. Bachelor's degree in Computer Science, Engineering, or a related field. 2. 5+ years of experience in a DevOps/SRE role, with a strong focus on automation and infrastructure as code. 3. Proficiency in Python scripting for automation and infrastructure management. 4. Hands-on experience with containerization technologies such as Docker and Kubernetes. 5. Strong knowledge of cloud platforms such as AWS, including infrastructure provisioning and management. 6. Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK stack. 7. Knowledge of CI/CD tools like Jenkins or Github Actions. 8. Familiarity with configuration management tools such as Ansible, Puppet, or Chef. 9. Strong problem-solving and troubleshooting skills, with an ability to work in a fast-paced and dynamic environment. 10. Excellent communication and collaboration skills to work effectively with cross-functional teams.

Roles and Responsibilities: Take end-to-end ownership over advisory and validation of residual risk issues Lead and execute formal risk reviews and assessments Review and challenge risk exception requests Collaborate with internal stakeholders to ensure remediation dependencies are captured and managed Identify and act upon opportunities to improve Risk Governance processes Participate in global and regional governance committees Act as a role model for Risk Excellence Interface Regulator Exams (RBI/IFTAS/SEBI/NPCI) Identify/Assess/Manage Risks against LRR and internal policies, and Track them to closure through Issue Management Experience Required: Bachelor's degree in Information Technology, Risk Management, Audit, or related field Experience in Technology Risk & Control, Risk Assurance, IT Security or Technology Operations Ability to break complex problems down into manageable action plans Ability to effectively balance multiple tasks through careful prioritization Ability to work independently while sharing expertise with others Strong communication and stakeholders management skills Preferred Qualifications: A minimum of 5 years of experience in IT Risk, IT Audit, IT Security, Project Management or Technology Operations. Consulting experience is a plus. Evolving expertise in several of the following areas: financial services, information technology, information security, systems development, change / release management, access security and physical access controls and procedures Proven experience in risk assessment and measurement Proven experience in IT security remediation, implementation of technical safeguards and validation of automated controls Risk / Security Certification (CRISC, CISA, CISM, CISSP) Practical knowledge of risk analysis methodologies, frameworks, standards, and best practices (NIST, COBIT)

Job Title: Workforce Management (WFM) Analyst Location: Hyderabad - Hybrid About the Role We are seeking a data-driven and strategic Workforce Management Analyst to join our team. The ideal candidate will play a key role in optimizing staffing, improving operational efficiency, and ensuring service level objectives are consistently met. This role requires strong analytical skills, cross-functional collaboration, and a deep understanding of workforce planning principles. Key Responsibilities Staff Scheduling & Planning Create and manage agent schedules based on workload forecasts and business needs. Factor in planned and unplanned shrinkage to optimize staffing coverage. Recommend cost-efficient staffing strategies including dynamic scheduling and shift adjustments. Capacity & Skillset Management Maintain and analyze skillset matrices to assess current and future resource availability. Identify over/understaffed activities and provide recommendations for cross-training or reallocation. Forecast capacity needs and align workforce with business growth. Performance Targets & Metrics Establish, maintain, and regularly update Target Times for various activities. Implement methodologies such as "Target-as-Actual" and "Actual-as-Target" to gauge productivity. Work with reporting teams to ensure MI dashboards reflect accurate and up-to-date targets. Tenure & Attrition Monitoring Track staff tenure and highlight areas of concern (e.g., high percentage of new hires). Analyze attrition trends and propose solutions including upskilling, career development, and training initiatives. Shrinkage & Productivity Insights Track and analyze both tangible (PTO, breaks, training) and intangible (system downtime, attrition) shrinkage. Measure the impact of training on AHT and workload distribution. Ensure productive utilization of staff across all scheduled hours. FTE & Budget Analysis Calculate FTE requirements using historical data and forecast models. Monitor and report on monthly FTE variances against budget targets. Provide actionable insights tied to headcount, productivity, and cost optimization. Qualifications Bachelors degree in Business, Operations, Statistics, or a related field. 5+ years of experience in Workforce Management, preferably in a contact center or service-based environment. Proficiency in Excel (advanced), WFM tools (e.g., NICE, Verint, Genesys), and reporting platforms (e.g., Power BI). Strong analytical, problem-solving, and communication skills. Ability to interpret data and make strategic workforce recommendations. Preferred Skills Experience with forecast modeling and capacity planning. Familiarity with schedule adherence metrics and shrinkage tracking. Ability to work in a fast-paced environment with multiple stakeholders. Knowledge of WFM methodologies and best practices.

Role - HR Operations.

Role Summary : Seeking a candidate for the position of Senior Performance Analytics who can create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery. Preparing reports based on performance analysis and presenting to management on demand. He or she should be able to provide the latest data to engage in fact-based discussions with the management.Provide Real-time visibility into data and predictive forecasts for enhanced decision-making.Setting up thresholds, such as all-time highs, lows, or predefined values that automatically generate alerts. Provide Text analytics, which goes beyond structured data to extract trends and patterns from freeform data fields. Workbench proficiency with interactive filtering that provides end-to-end transparency across processes and timelines. Essential Responsibilities • Conduct performance analysis to identify areas of improvement in systems, processes, and products. • Develop and implement performance metrics to track and evaluate performance indicators. • Analyze performance data to identify trends, patterns, and insights to inform decision-making. • Collaborate with cross-functional teams to identify and execute performance improvement initiatives. • Design and implement performance testing and monitoring processes to ensure systems and processes are performing optimally. • Provide recommendations to management on performance improvement strategies and initiatives. • Develop and maintain performance dashboards and reports to track progress and communicate results. • Stay up to date with industry trends and best practices in performance analysis and monitoring. • Understanding of performance testing methodologies • Expertise in analyzing system and Process performance • Ability to identify Performance gaps • Expertise in Power bi and Reporting tools Must Have Expected 2 to 4 years of experience as a Performance and Platform Analytics Role. 5 6 years of experience with ServiceNow. Work closely with stakeholders to help them decide what to measure. Define key performance measures drawing on quantitative and qualitative sources. Produce regular performance reports and dashboards to support stakeholder decision-making. Communicating analysis and insights. Performance measurements Ability to produce clear graphical representation of data visualizations. Broad Process understandings and ability to work as team player. Communicating and collaborating with stakeholders with West counterparts

DO NOT APPLY IF YOU ARE NOT COMFORTABLE WITH NIGHT SHIFT CTC: 2,95,428+ Shift Allowances Appx in Hand Salary after PF deductions: 20-26K (This is based on shifts assigned) Responsibilities Handling information and data related to Insurance Procedures Documentation, Claims closing, Data Entry, Indexing, reviewing, Making Non-financial change, Processing insurance claims Provides follow up on requests that cannot be immediately resolved Builds relationships with staff from other departments to ensure queries are responded to in a timely manner Escalates issues to management when needed Works with management to set daily priorities to ensure prompt and efficient service Maintains flexibility in a high speed, demanding team environment Identifies process improvements to increase efficiencies and streamline processes Actively participates in departmental team meetings and other open forums Soliciting and compiling information and data related to processing activities Working with mainframe applications Creating and monitoring the processing checklists and calendars

Role: Candidate Manager / Senior Candidate Manager Job Summary Do you enjoy working with people and are looking for a career that is constantly evolving and highly rewarding? If you are passionate about being the best you can be and prepared to go above and beyond for your colleagues, candidates, and clients this is the role for you! Join us to become a part of our high-achieving, dynamic and supportive team and learn from the best in the talent industry. What do we offer you? We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit, and ambition. We help people achieve their goals and make them successful professionals. Our culture is centred around making an impact. Whatever direction you’re headed, you’ll find talented, driven, and passionate members of the TEKsystems family creating meaningful work. Our comprehensive recruiter training program allows you to learn terminology, job functions, and applicable practices within the information technology industry. And our supportive, feedback-rich environment provides for a structured and transparent career progression. Responsibilities: • Being a subject matter expert in the technology domain to help people reach their career goals • Aligning your candidates’ career aspirations with our client’s hiring needs. This entails sourcing and screening candidates, coordinating the interview process, and facilitating offers and employment negotiations, all while ensuring a pleasant candidate experience. • Proactively building relationships with people in the market through face-to-face, phone, and video call meetings • Pro-actively introducing candidates to clients to help uncover new opportunities for them. • Staying abreast of recruiting trends and best practices in the IT space • Working with your team members to build a collaborative, supportive and friendly culture. • Identifying opportunities to increase efficiencies and results for the team. Requirements: • Strong entrepreneurial work style • A positive learning attitude and driven mindset • Love the thrill of sales and building new candidate/client relationships • Passionate about wanting a career and learning to be the best in your field • A team player who enjoys helping others around them Education Qualification • Bachelor’s degree in any stream can apply Experienced candidates • 2 –4 years’ experience in recruitment industry with hands on experience into understanding the job profile of client, sourcing, screening, candidate engagement, interview co-ordination, post offer follow ups and onboarding. • Work on a set of specialized skills from a sourcing, presenting a shortlist of verified candidates aligned to qualified roles. Build high quality candidate networks by developing solid relationships with these individuals and creating regular touchpoints with them. • Proactively build relationships with people in the market through face-to-face, phone, and video call meetings. Pro-actively introducing candidates to clients to help uncover new opportunities for them. Staying abreast of recruiting trends and best practices in the IT space. Show more Show less