AI/ML Engineer

Your role overview includes working with a top software giant in India, requiring 7+ years of experience in tech support and AI/ML. The job is based in Hyderabad and involves technical expertise in enterprise application support management, communication and problem-solving skills, familiarity with Supply Chain domain, Service Now for Incident Management, and observability/monitoring tools like PagerDuty, Data-dog, Prometheus, and Splunk. You will lead innovation in support using AI and LLM-powered tools, act as a technical lead during critical incidents, develop automation for support processes improvement, and contribute to building smart support tools like AI/ML summarizers, chatbots, and knowledge search systems. Key Responsibilities: - 8-12 years of experience in Enterprise Application Support Management - Proficiency in automation, observability, and shift-left processes - Excellent verbal and written communication skills - Familiarity with Supply Chain domain and Service Now for Incident Management - Knowledge of observability/monitoring tools like PagerDuty, Data-dog, Prometheus, and Splunk - Lead innovation in support with cutting-edge AI and LLM-powered tools - Act as technical lead during critical incidents - Develop automation for auto-triage, self-healing, real-time diagnostics - Enhance observability platforms for early anomaly detection - Contribute to building smart support tools like AI/ML summarizers, chatbots, and knowledge search systems - Integrate LLM-based agents into workflows Qualifications Required: - 8-12 years of experience in Enterprise Application Support Management - Technical expertise in automation, observability, and shift-left processes - Excellent verbal and written communication skills - Familiarity with Supply Chain domain and Service Now for Incident Management - Knowledge of observability/monitoring tools like PagerDuty, Data-dog, Prometheus, and Splunk - Experience in leading innovation with AI and LLM-powered tools - Strong problem-solving skills In addition, the company is a top software giant in India with over 11.3 USD billion dollars revenue, a global workforce of 2,40,000 employees, and a presence in 60+ countries. They deliver end-to-end technology, consulting, and business process services to clients worldwide and are publicly traded on NSE & BSE in India and NYSE in the USA.,