Posted:3 weeks ago|
Platform:
On-site
Full Time
An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.
Key job responsibilities- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers issues in a contact center environment.- Liaises with other departments as required to resolve Seller's issues and questions.
- Business proficient fluency in both written and verbal Spanish & English language.
- Education: Graduation or equivalent.- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.- Ability to compose a grammatically correct, concise and accurate written and verbal response.- 12 months in a customer service environment, preferably within a contact center.- Strong soft skills with the ability to effectively communicate for win-win solutions.- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.- Ability to maintain high levels of confidentiality and data security standards.- Flexibility to work during bank holidays and peak period.- History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with.
- Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.- Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.- Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.- Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.- Teammate capable of learning and sharing knowledge in global environment.- Demonstrate flexibility to work overtime hours as per business requirement.- Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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