Agentic Automation Business Analyst

The BA will work in a client-centric environment that ensures excellent service delivery for all our internal stakeholders. This role will be responsible for gathering and defining business needs, creating detailed business requirements, developing and executing user test plans, and providing end-user documentation and training. This role will also be responsible for partnering closely with the Solution Designer and development team to ensure projects meet user needs and deliver the expected business outcomes.

Location:

Years of Experience:

Main Accountabilities:

Work closely with project sponsors, subject matter experts and team members to evaluate new process improvement and digitization opportunities

Work on Business Proposals for Customers around Agentic Automation/Digital Transformation using multiple technology levers and create business case for customer

Facilitate workshops, conduct interviews and job shadowing sessions to gather and document business requirements with business partners

Manage individual project timelines and coordinate UAT testing with the operation teams.

Create and execute test plans to ensure our solutions meet business requirements

Develop solution documentation that supports user training needs and helps facilitate deployment and adoption

You will play a key role in process improvement reviews to identify opportunities where automation can drive benefits and efficiencies for the business.

Partner closely with the the Solution Designer/architect and development team to ensure projects meet user needs and deliver the expected business outcomes

Working with the rest of the delivery group and business SMEs you will break down and analyse existing business processes in detail to assess feasibility and to redesign those processes for an Agentic supported solution

Experience in creating a solution for automation of complex business processes that require RPA, OCR, Cognitive, ML, NLP, agentic and other emerging technologies.

Desired Skills and Experience Competencies:

Ability to thrive as part of an innovative and agile team, and willingness to take on new responsibilities as needed to support the program

Strong communication skills, both verbal and written, as well as strong organizational, interpersonal, and planning skills

Ability to analyze current-state business processes and propose alternatives that will add significant value

Ability to develop requirements documents efficiently and effectively, test plans and training support materials that business partners and end users can readily understand

Ability to communicate at different levels and translate between business and technical stakeholders

Strong problem-solving skills

The ability to work effectively as part of an agile solutions consulting and delivery team

Ability to communicate user needs and requirements effectively with robotics technical resources to ensure successful project outcomes

Ability to communicate confidently and effectively with leaders from different business areas

Education and Experience:

Masters (MBA) from a tier I/II college

At least 2 years of progressive experience as Business Analyst.

An in-depth understanding of the software development lifecycle, as well as working as part of an agile team

Experience working as part of a automation solutions delivery team using UI Path, Blue Prism or other larger vendor robotics automation vendor software platforms is preferred

Relevant experience/awareness in Python, Chatbots, OCR, ML and Agentic AI techniques

Lean six sigma Green Belt certification preferred

Proficiency in Visio & process mapping preferred

Periodic travel may be required